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Job Summary Reporting to the Director, Hotel Operations & Membership, this position will answer phones, make reservations for the hotel/dining room/tennis courts, check in and check out hotel guests, answer member inquiries regarding payments and membership, and other questions pertaining to The Athenaeum. This is an occasional position. Schedule flexibility in working occasional hours and shifts is a must, including day, swing and overnight shifts.
The Athenaeum is located on the Caltech campus. It is a very exciting and beautiful place to work, with its private club/country club environment and its upscale Hotel.
Job Duties - Handle and respond to inquiries pertaining to club facilities and services, most specifically the club's hotel rooms and dining amenities. Respond to member and guest inquiries in a courteous and professional manner; route and/or refer calls as appropriate - Assist other front desk staff in maintaining room availability records and member/guests' accounts via automated reservation system. Process and post member/guest charges, and collect guest payments upon check-out - Work with other front desk staff in researching member account numbers to reconcile guest folio charges and billing issues - Record Athenaeum member dining reservations received via phone, email or at the counter from members and guests - Market and promote Athenaeum special events to members and guests whenever opportunities occur over the phone or in person - Responsible for all telephone calls received on the Athenaeum's trunk-linerouting calls to Athenaeum guests or staff as required. Receive and/or deliver messages, mail, parcels to members, guests, or staff as necessary -Perform other duties as assigned
Basic Qualifications - A minimum of 2 years of experience in a service industry - Must have basic computer skills including MS Word, Excel and POS data systems with accurate typing and 10 key - Excellent oral and written communications skills in English and experience providing high level customer service in a professional manner is a must - Must be able to work under limited supervision and perform multiple assignments in a dynamic workplace environment
Preferred Qualifications - Hotel or private club experience is preferred - Experience with hotel industry software is a plus
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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The California Institute of Technology (Caltech) is a world-renowned science and engineering research and education institution, where extraordinary faculty and students seek answers to complex questions, discover new knowledge, lead innovation, and transform our future.