A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The HITS Service Management division provides outstanding products, services, and support that focuses on our customers – physicians, faculty, researchers, students, and staff. The team designs and manages foundational products and services, including collaboration tools, audiovisual and conference rooms, and device services. Service Management provides consulting, information design, user experience analysis, and custom development of software applications and websites while managing and improving the tools and systems of work used by HITS staff. The team’s expertise in communication, user advocacy, and engagement helps to ensure that HITS continues to meet customer requirements.
The University of Michigan Health Information Technology and Service (HITS) Administrative Applications team is seeking a Business Systems Analyst - Intermediate to join our team. The Administrative Applications team selects, integrates, and supports the vendor applications needed by Michigan Medicine and the University of Michigan Medical School to realize the mission of providing the highest quality in medical education, research, and patient care.
The successful candidate will collaborate with a team of business systems analysts, project managers & other technical professionals to deliver and maintain a healthy portfolio of enterprise applications. You will propose solutions, identify issues, and communicate risks directly with technical management or other responsible entities to ensure a fully integrated solution across multiple work streams.
Develop strong understanding of Michigan Medicine applications and how they facilitate business.
Conduct critical design reviews with team, vendor, and other required IT entities.
Perform Integration and Acceptance Testing, support the development of training and implementation material, participate in the implementation, and provide post-implementation support.
Adhere to defined healthy application and quality assurance standards, breakdown complex application configurations into detailed specifications and provide expert-level assistance in trouble-shooting application issues.
Demonstrate a high level of problem-solving techniques to identify issues and takes corrective action steps to resolve.
Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
Perform release management by collecting info regarding potential system enhancement needs & analyzes new functionality in releases to determine how it should be used.
Bachelor degree in IT, Computer Science, or Engineering.
3-5 years of experience working as a Business Systems Analyst, Computer Systems Engineer, Application Analyst, etc.
Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.
Experience in IT Infrastructure (Windows Server Platform) and cloud technology (AWS, Azure, Google Cloud) relative to application platforms.
Strong analytical thinking.
Strong problem-solving capacity.
Solid technical design capability.
Strong knowledge of data visualization tools.
High level written and verbal communication skills.
Ability to work under pressure and tight deadlines.
SharePoint Design & Administration (Preferred)
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 179462
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.