Essential Functions: POSITION PURPOSEIncrease collections of outstanding debt owed to the University by students, former students and outside agencies. Provide responsible, non-routine, independent support in identifying, locating and notifying customers with delinquent accounts and attempt to secure payment.ESSENTIAL JOB FUNCTIONS-Identify, manage, collect, and resolve all past due student accounts. Establish and maintain payment arrangements for past due accounts. Manage all repayment agreements. -Make telephone calls, mail eBills and write correspondence to encourage payment of delinquent accounts. Confer with students/parents by telephone, email and in person to determine reason for overdue payment, and to secure payment or assist with payment agreements. -Conduct student account analysis utilizing Banner student accounts receivable. Interpret student information ensuring completeness and accuracy.-Contact offices, outside agencies, students, etc., regarding accounts, records payments, etc.-Record information about financial status of students and collection efforts and contact logs.-Place collection holds on past due accounts.-Make recommendations to supervisor for outside collection placement/removal. Oversee accounts placed with outside collection agencies. Respond to requests for information, etc.-Receive payments and forward to Cashier's department for posting to customer accounts.-Answer questions, lift holds and complete payment processing forms for front desk traffic.-Keep abreast of applicable state and federal laws and regulations and University polices relative to collections. Serve as a resource for office staff and other customers.-Perform related work as assigned.
Qualifications: MINIMUM QUALIFICATIONS-Graduation from an accredited college or university or an equivalent combination of education and/or experience. -Some knowledge of accounting principles and bookkeeping procedures and applications.-Reasonable experience in collections, financing, or budgeting or equivalent.-Strong organizational and communications skills.-Ability to compose and appropriately format correspondence and reports.-Strong computer skills including Microsoft Office, Banner-Ability to work effectively as team member.-Excellent customer service skills.-Ability to use judgment and initiative in applying policies and procedures to difficult and unusual situations; gather and analyze information; follow through on detail; and compile data for reports.-Ability to handle multiple work priorities, organize and plan work/projects.-Must be dependable and available to work overtime, possibly on Saturdays during registration, orientation and peak periods.-Ability to work in a demanding environment.-Ability to effectively establish and maintain cooperative working relationship within a diverse multicultural environment.-Typically, incumbents have held intermediate level accounting, billing, and analytical positions.
Internal Number: 76_207352
About Wayne State University
Founded in 1868, Wayne State University is a nationally recognized metropolitan research institution offering more than 400 academic programs through 13 schools and colleges to nearly 32,000 students. Wayne State?s main campus in Midtown Detroit comprises 100 buildings over nearly 200 acres; its five extension centers offer higher education to people throughout Southeast Michigan. Wayne State is dedicated to preparing students to excel by combining the academic excellence of a major research university with the practical experience of an institution that by its history, location and diversity represents a microcosm of the world we live in. Reflecting its location and the excellent international reputation of its graduate schools, particularly in the sciences, Wayne State boasts the most diverse student body among Michigan?s public universities. Its students represent 49 U.S. states and more than 60 countries.