Allied Health - Staff/Administrative, Staff/Administrative
The Patient Service Coordinator for the Greenspring location will handle all administrative (non-clinical) aspects of the patient encounter. This will include maintaining accurate information on each patient to facilitate the patient encounter and using automated systems to expedite patient scheduling, pre-registration, check-in and check-out. The Patient Service Coordinator will offer friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at Johns Hopkins. He/she will work collaboratively with others in a team environment.
Handles patient check-in including verification and entering of pre-registration, insurance information, patient's demographic data into Epic.
May obtain pre-certifications as required by patients' health care insurers or managed care providers.
Handles patient check-out in Epic including scheduling of follow-up appointments and testing and printing of appointment visit summaries.
Schedules patients in Epic and using appropriate forms for laboratory tests, medical examinations, procedures, surgeries and admissions.
Facilitates smooth transfers of patient during their visits within the department or between several departments.
If a patient has to be admitted to the hospital, coordinates with appropriate personnel to ensure a smooth admission.
Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context.
Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
Resolves any schedule conflicts in Epic.
Fills vacancies due to cancellations.
Maintains familiarity with various types of medical insurance accepted in the clinic to be able to identify if patients may be scheduled in the clinic or must be referred to another provider.
Assists with back office duties as needed to ensure consistent patient flow.
May include: answering phones; confirming appointments by telephone and/or mail.
May work with Financial Clearance group to ensure pre-clearance of some procedures prior to appointment scheduling and check-in.
Guide patients and their families to appropriate resources (e.g. Financial Counseling or International Department) for information, guidance, or assistance regarding costs of and funding for care being provided.
Collect time of service payments, issues receipts, and prepares cash settlement records as required for cross coverage; preparing and mailing notes to referring and other physicians on Epic cc list.
High School Diploma or GED.
One (1) year of related similar service-oriented industry experience.
Two (2) years related work experience preferred.
Knowledge of medical insurance coverage preferred.
Medical terminology, and basic computer skills preferred.
Special Knowledge, Skills, and Abilities:
Knowledge of business, medical insurance and/or medical terminology and an excellent command of English grammar and spelling.
Familiarity with Microsoft Office especially Outlook, Word and Excel.
Certification or competency in appropriate skill groups (e.g., Epic) must be obtained during introductory period.
Technical Qualifications or Specialized Certifications:
Certification in appropriate skill groups must be obtained during introductory period.
Classified title: CO Patient Service Coordinator
Working title: CO Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $15.26 - $21.00 (commensurate with experience)
Employee group: Full-time
Employee Status: Non-Exempt
Schedule: Monday-Friday - 8:30am-5:00pm 40hrs/Wk
Location: 10753 Falls Rd. Baltimore, MD – Green Spring Station
Department name: 10002809 – SOM - DOM General Internal Medicine
Personnel area (School): SOM – School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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