Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.
As part of SCL, and a division of Cornell Dining Cornell Catering is the preferred catering service for Cornell University events and is uniquely qualified to serve the entire Cornell community and beyond. We are proud to work for Cornell and place a strong emphasis on Cornell Pride; our focus on students is one of the many concepts that differentiate Cornell Catering from other caterers. With its team of experienced professional staff, Cornell Catering is a full-service caterer that provides incredible food and beverages to guests at formal banquets for thousands, elegant weddings for hundreds, or intimate dinners for a few. Over the past thirty-five years, Cornell Catering has worked with clients to create customized events that meet specific objectives and budgets.
The Events and Sales Associategenerates sales for Cornell Catering and will serve as the first point of contact for customers looking for general information or to book an upcoming event at a variety of Cornell and other venues. The Sales Associate works with new and existing clients in assigned markets for events ranging from 25 to 1,000 guests. This work includes handling initial inquires, checking availability, confirming logistics, partnering with the Catering team and our other SCL partners, finalizing contracts and concluding with processing the event billing. In addition, this position will lead or assist in the execution of on and off-premises events for Cornell Catering. This includes setup, operation, and breakdown of events according to a Banquet Event Order. Events executions includes but is not limited to buffets, receptions, and served lunches and dinners.
A successful Events and Sales Associate:
Demonstrates a high aptitude for customer service by tactfully and professionally responding to, and fielding, general inquires by phone and email in order to respond within a 24 hour period.
Is knowledgeable about Cornell Catering services, including being able to understand and communicate information around our menu and other available services.
Utilizes critical organizational skills in order to multi-task and be comfortable working in a fast-paced, multi-faceted environment with frequent interruptions and changing priorities.
Is able to work both independently and as a member of a larger team collaborating with others in SCL, Dining and across campus in order to problem solve creatively and build key relationships and partnerships.
Please note: This is a one-year term position. Options to renew thereafter will be based on business needs, available funding and successful performance. There is no visa sponsorship available for this position.
Associates degree with at least one year of experience in the hospitality management, or related field or equivalent combination of education and/or experience.
Strong communication, both written and verbal
Ability to build and maintain relationships.
Strong computer skills including Excel, Word, PowerPoint, Filemaker, or similar database software, and calendar management programs.
Strong customer service and interpersonal skills
Bachelor's degree in hospitality, corporate, conference or catering sales environment.
Knowledge of University and surrounding community helpful.
Knowledge of EventMaster or similar catering program is preferred
University Job Title:
Event/Conference Coord I
Pay Rate Type:
Rosana Ng Chang
Number of Openings:
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In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.