As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for five consecutive years. The University of Washington, Department of Pediatric Dentistry located in Magnuson Park/Sandpoint offers the most comprehensive, largest children's dental clinic in the region. Our clinic prides itself on providing the highest level of care, from a simple examination and teeth cleaning to complex oral surgery and restorative care. You will find a friendly, supportive team with the skills and dedication that every child deserves.This Patient Services Specialist 2 works under the general supervisor of the Patient Service Supervisor. This position coordinates operational support functions in The Center for Pediatric Dentistry. It is the first face of the clinic, whether in person or on the phone and is the key to the success of the patient visit. This position will perform tasks that involve insurance coordination, patient care, triaging patient calls, scheduling new and return patient appointments, pre-registration, financial counseling, cashiering, and posting charges and payments. Duties and ResponsibilitiesPatient Intake, Registration and Clinic Scheduling - 60%oReview and continually monitor daily appointment schedule to achieve maximize production. oUsing sound judgement, determine provider availably when patients arrive late or unanticipated arrivals and for potential clinic delaysoAbility to answer a high volume of telephone calls, quickly triage and prioritize emergent needs within clinical guidelines set.oObtain necessary appointment information; type of treatment needed and/or radiographsoCoordinate interpretative services and transportation for patients when neededoReceive patients in a warm and welcoming manner; complete all aspects of patient registration by verifying and updating patient demographic, financial information and obtain consent for treatmentoFacilitate patient check-in, prepare routing slip, checkout and make next visit appointment as neededoRespond to telephonic, USPS, fax and email correspondence from patients addressing questions and concerns.Referral Coordination - 30%oRetrieve and assess daily incoming referrals for treatment in a timely manner, maintain referral tracking log and document appointment status oEnter new patient demographic and insurance information, scan and attach internal/external dental records, radiographs and other formsoNotify referring provider and request missing information, radiographs, treatment records as neededoInitiate patient contact, coordinate and schedule patient with appropriate provider. oCompose completed treatment follow up correspondence and send to referring provideroRun and reconcile patient daily charge reportOther - 10%oCompetent knowledge of all dental disciplinesoProficient with axiUm schedulingoComprehend and apply specific policies and practices of the clinic computer systems, forms, unit and State and Federal patient care and HIPAA regulations. oCommunicate information to referral agencies, physicians, and community agencies, including financial policies, and other relevant information; oPerform general clerical duties such as, processing mail, assembling and sending information to patients, follow up letters to referring providers, scanning, fax, filing;oOversee environmental conditions of office and patient waiting area including lighting, seating, literature and safety factors to be sure everything is clean, in working order, and patient-friendly;oKeep children's play area organized and picked up;oPerform related duties as assigned. RequirementsoHigh School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experienceDesiredoDental office experienceoDemonstrate a positive attitude and approach with strong interpersonal skills and ability to work effectively in a diverse team environment.oDetail oriented with ability to maintain a high level of accuracy and proficiency in assigned duties, and excellent organizational skills.oProficiency in computer skills, including Microsoft Word, Excel and OutlookoExcellent written and verbal communication skills. oCritical thinkingoExperience with axiUm database system.Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.BENEFITSAs a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.Application Process The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready.Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.