The Patient Service Representative II (PSR II), following established practices, policies, and guidelines, provides clerical and administrative support duties in the Endocrinology/Rheumatology clinic. The PSR II will provide coverage to the different areas as needed.
Duties may include:
Answering incoming telephone calls
Scheduling and authorizing appointments, diagnostic tests and ancillary services
Patient check in/out and rescheduling of follow-up appointments
Insurance authorization and verification functions
Medical record preparation
Processing referral work queue
HID scanning preparation
Appointment reminder calls
The PSR II will apply a detailed knowledge of the areas of assigned responsibility, and a general knowledge of the ambulatory/outpatient physician setting and its interrelation with the larger Health System organization.
The PSR II ensures the timely completion of work assignments in accord with established timelines.
Retrieves information from files as requested and assembles paperwork and reference material as requested by physicians, nurses, and patients. Responsible for following Cedars-Sinai Medical Center and HIPAA confidentiality guidelines while performing all duties.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research... and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.