The University of Maryland, Baltimore (UMB), Center for Information and Technology Services (CITS) is currently recruiting for an IT Specialist, Help Desk position. The Help Desk Specialist is responsible to diagnose technical issues and provide primary help desk support to end users. This position will implement industry best practices and policy based on expert knowledge and organizational needs.
UMB offers a generous benefits package that includes 22 vacation days, 14 floating and holidays, 15 sick days; comprehensive health insurance and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.
Identify, research, and seek resolution to a variety of complex end user technical problems. Respond to technical support requests via walk in, email, and telephone.
Develop documentation/instructions of standard operating procedures.
Work with users and other IT staff to determine and develop specific information systems requirements and processes. Determine the impact on existing systems.
Evaluate technical specifications and requirements against available solutions.
Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs. Perform installation, setup, configuration, and troubleshooting for personal computers, handheld devices and peripherals.
Analyze, design, develop, and implement fully integrated systems which may include applications, databases, networks, and related systems.
Assist in developing long-term strategies and capacity planning in order to meet future computer hardware needs.
May perform software licensing and sales function that includes the identification, acquisition, and instillation of user desired software. Maintain catalog of user licenses and manage license renewal process.
Performs other duties as assigned.
Education: Bachelors in computer science, information technology, or a related field of study.
Experience: One (1) year of experience with various types of hardware and software to be supported.
Other: May consider a combination of directly related experience and education.
Hiring Range: Commensurate with education and experience
If accommodations are needed for a disability, please contact Staffing & Career Services at 410-706-2606, Monday - Friday, 8:30am - 4:30pm EST. Maryland Relay can be accessed by dialing 711 (in-state) or 1-800-735-2258.
Equal Opportunity/Affirmative Action Employer. Minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Job: Reg or CII Exempt Staff - E0736E
Employee Class : Exempt Regular
Full Time/Part Time: Full-Time
Shift: Day Job
Organization: CITS Operations
Job Posting: Oct 9, 2019
Unposting Date: Oct 24, 2019, 3:59:00 AM
Internal Number: 135941
About University of Maryland, Baltimore
The University of Maryland, Baltimore (UMB) is the State's public health, law and human services university devoted to excellence in professional and graduate education, research, patient care, and public service. As a diverse community of outstanding faculty, staff and students, and using state-of-the-art technological support, we educate leaders in health care delivery, biomedical science, global health, social work and the law. We emphasize interdisciplinary education and research in an atmosphere that explicitly values civility, diversity, collaboration, teamwork and accountability. By conducting internationally recognized research to cure disease and to improve the health, social functioning and just treatment of the people we serve, we foster economic development in the City, State, and nation. We are committed to ensuring that the knowledge we generate provides maximum benefit to society and directly enhances our various communities.