1) Supervises leadership team and collaborates on strategies to optimize operational activities working through staff. Â Primarily responsible for evaluating and appraising the performance of direct reports, coaching to desired outcomes, and creating a culture conducive to performance excellence. Â Must be comfortable leading in a unionized environment. 2) Ensures provider schedules are optimized and patient throughput is maximized in SHS. Â Works with leadership team to improve productivity and efficiency of staff as well as non-personnel resources. 3) Responsible for the oversight and optimization of IT/IS systems, infrastructure, and resources used in the SHS and Wellness Center. Â Identifies and leads efforts to optimize functionality and utilization of systems. 4) Responsible for the timely credentialing and onboarding of new providers to SHS; partners with provider group to oversee ongoing licensure, credentialing, and continuing education requirements of physician and advanced practice nursing team. 5) Leads efforts to ensure successful onboarding of new staff across SHS as well as Wellness Center administrative operations under direct purview. Â Oversees process to create, update, and maintain Wellness Center orientation processes and supporting documentation and materials. 6) Identifies, develops, implements, and manages staff training and development opportunities to support operations excellence in partnership with SHS clinical and administrative leadership teams. 7) Supports cross-divisional activities to facilitate student care activities between Health, Counseling, and Health Promotion & Wellness in support of a holistic model of student care.Â 8) Adheres to the Joint Commission standards and regulations related to ambulatory health care operations. Â Leads and supports efforts to obtain and/or maintain relevant accreditations.Â 9) Resolves conflict effectively; utilizes problem-solving skills to promote a positive working environment. Â Leads efforts to foster a collegial, patient-first culture in SHS and across the Wellness Center. 10) Provides leadership to managers and professional staff within a department to support clinical care.Â 11) Establishes department priorities, allocates resources, and executes strategic plans. 12) Oversees non-medical activities of the department. 13) Exercises discretion and confidentiality while handling sensitive situations. 14) Manages policy development and implementation in various departmental areas.
Unit-preferred Competencies 1) Experience working in an ambulatory care setting. 2) Higher education experience is a plus. 3) Strategic leadership skills. 4) Supervisory skills. 5) Decision-making skills. 6) Attention to detail. 7) Organizational skills. 8) Oral and written communication skills. 9) Interpersonal skills. 10) Negotiation skills. 11) Ability to work independently with a high degree of initiative. 12) Ability to maintain confidentiality. 13) Ability to work on multiple projects simultaneously, set priorities, and meet deadlines.
Working ConditionsÂ Work Setting 1.Â Â Â Clinical care setting 2.Â Â Â Environment can be stressful
Mental Demands 1.Â Â Â Ability to use computers extensively for up to 2 hours at a time 2.Â Â Â Ability to use standard computer and office equipment
Preferred Qualifications Education 1) Bachelorâ™s degree in Health Administration or related field required; masterâ™s degree in Health Administration, Business Administration, or directly related discipline. Â
Experience 1) Advanced training or experience with college age or young adult populations. 2) Approximately seven to ten years of progressively more responsible job-related experience, which includes mastery of Excel, database development and management, and word processing.Â 3) Ability to demonstrate advanced organizational and interpersonal/ communication skills, and superior ability to articulate complex ideas and knowledge both verbally and in writing.Â 4) Demonstrated interest and aptitude for process improvement projectsÂ 5) Demonstrated capability to work independently and collaboratively with others.Â 6) A thorough knowledge of budgeting, variance reporting, and quantitative modeling. 7) Job requires a very high level of problem-solving due to the complexity of the situations encountered.Â
Required Documents 1) Cover Letter 2) Resume NOTE: Â When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
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