Unit-specific Responsibilities 1) Serves as the central point of contact for all patients with identified chronic and medically complex conditions such as but not limited to asthma, inflammatory bowel disease, diabetes, HIV, etc. 2) Works with patients who require follow up after discharge from the emergency room and/or inpatient hospitalization. 3) Assists patients in navigating medical, nursing, ancillary, and other supportive services.Â 4) Partners with provider and administrative team to facilitate, coordinate, and ensure patient access to clinical and support services. 5) Works directly with students to identify and anticipate clinical needs. 6) Conducts follow up phone calls with patients at the request of the provider; coordinates follow up activities, answers questions, and reviews and ensures understanding of plan of care. 7)Â Provides education to patients, families, and significant others; acts as an information resource to students, health care professionals, and relevant campus partners. 8)Â Collects and reports data from patient on barriers, health care, medications, prior treatments, etc. 9) Monitors patient compliance with patient treatment plan and provides coaching and guidance as necessary. 10)Â Assists patients with referrals to outside resources and care coordination as needed. 11)Â Designs and oversee the USHIP referral program.Â 12) Participates in the orientation, training, and evaluation of new staff. 13) Provides direct nursing care as needed and when appropriate. Â 14)Â Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives and safety, environmental, and/or infection control standards. 15) Function as back up to Clinical Operations Manager role in his/her absence to function in a resource role and provide oversight to clinical staff and manage floor operations. 16) Performs miscellaneous and other job-related duties as assigned.Â 17) Advanced knowledge and skill of RN, LPN, and MA clinical practice duties.Â 18) Knowledge of scheduling applications and generally accepted scheduling practices and check-out procedures.Â 19) Courtesy, tact and respect for others.Â 20) Ability to function with a high level of discretion at all times.Â 21) Demonstrated ability to organize and prioritize workload for the staff.Â 22) Considerable skill in determining priorities, working independently, and making decisions.Â 23) High degree of initiative and problem solving ability.Â 24) Demonstrated ability to exercise sound judgment, make independent decisions, and lead staff.Â 25) Ability to function both autonomously and as part of a team.Â 26) Demonstrated ability to work in a fast paced environment with composure and poise.Â 27) Possess both a strong customer service orientation and a commitment to excellence and accuracy while working in a fast paced, multi-tasked environment.
Unit-preferred Competencies 1) Experience working in an ambulatory care setting. 2) Higher education experience is a plus. 3) Comfortable working in a union environment. 4) Decision-making skills. 5) Attention to detail. 6) Organizational skills. 7) Oral and written communication skills. 8) Interpersonal skills. 9) Ability to work independently with a high degree of initiative. 10) Ability to maintain confidentiality. 11) Ability to work on multiple projects simultaneously, set priorities, and meet deadlines.
Working Conditions Work Setting 1) Clinical care setting and other campus settings. 2) Environment can be stressful. 3) Ability to work flexible shifts within the open clinic hours. 4) Occupational risk for exposure to infectious material and communicable diseases.
Mental Demands 1) Ability to use computers extensively for up to 2 hours at a time. 2) Ability to use standard computer and office equipment.
Preferred Qualifications Education 1) Current Registered Nurse license in Illinois. 2) Bachelor of Science in Nursing degree; at least 3 years of experience directly related to the duties and responsibilities specified.Â
Experience 1) Advanced training or experience with college age or young adult populations. 2) Minimum of 3-5 years of experience as a Registered Nurse, preferably in an ambulatory care setting. 3) Experience in Care Management or Patient Navigation. 4) Ability to demonstrate organizational and interpersonal/ communication skills.Â 5) Demonstrated capability to work independently and collaboratively with others.Â 6) Job requires a high level of problem-solving due to the complexity of the situations encountered.Â
Required Documents 1) Cover Letter 2) Resume NOTE: Â When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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