Position Summary: Serves as the primary customer service representative for the Registrar's Office. Acts as official liaison between the Registrar's Office and its various constituencies to provide information regarding academic records and office policies and procedures.
Essential Functions: This posting is currently accepting internal applicants only. Internal applicants are active Middlebury College employees and their spouse or partner.
Earliest anticipated start date is November 11, 2019.
Offer is contingent upon successful completion of a criminal background check.
Serve as the primary customer service representative for the Registrars Office. Respond to requests for information on Registrars Office procedures and academic policy. Communicate directives, instructions, messages and information from the Registrar to appropriate individuals and groups as required.
Maintain and enhance knowledge of current policies and procedures by consulting with office staff, reading memos, notices and other literature and attending training sessions, meetings and conferences when available.
Answer phones and email inquiries from faculty, students, parents, staff, and alumni. Refer calls and inquiries as appropriate within the Registrars Office and on campus.
Complete and prepare enrollment and degree verification forms and letters as requested. Prepare diploma translations.
Maintain and perform updates to office web pages.
Manage and maintain office filing system for academic records. Maintain the student form center with adequate supply of up-to-date forms. Consolidate student files following May commencement; create and prepare new student files.
Provide budgetary support for the unit. Assist Registrar with monitoring departmental budget. Ensure proper payments are collected, recorded, and deposited with the cashiers office. Maintain internal office supplies inventory and reorder as necessary. Serve as office content expert on Oracle Finance accounting system.
General Responsibilities: Provide additional support as assigned during peak times including processing add cards and transcripts, responding to web registration questions from students and faculty, and responding to questions on Registrars Office procedures.
Qualifcation Education: Associates degree required, or combination of high school diploma and work experience.
Knowledge, Skills and Abilities: Must be able to work and communicate effectively with people concerning information and procedures.
Ability to work under strict deadlines with a high degree of accuracy is essential.
Must be able to interact professionally with multiple constituencies (i.e., students, faculty, alums, and staff) within established guidelines and have exceptional organizational, research, and trouble-shooting skills to ensure a smooth flow of office business.
Must be able to exercise good judgment and handle confidential information in a discrete and professional manner.
Must be prompt, courteous, reliable, and an excellent team player.
Excellent computer skills required. Familiarity with Middlebury is desirable.
Experience: Three years of customer service experience, including two-years experience in a higher education environment, especially a registrars office, is strongly preferred. Direct experience working with Banner is strongly preferred.
From its proud history spanning more than two centuries, Middlebury College has emerged as one of a handful of the most highly regarded liberal arts colleges. Middlebury is unique among these schools in being a classic liberal arts college that also offers graduate and specialized programs operating around the world.