A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The University of Michigan Library is one of the world’s largest academic research libraries and serves a vibrant University community that is home to 19 schools and colleges, 100 top ten graduate programs, and annual research expenditures approaching $1.5 billion a year. To enable the University’s world-changing work and to serve the public good, the library collects, preserves, and shares the scholarly and cultural record in all existing and emerging forms, and leads the reinvention of the academic research library in the digital age.
The Lending division is a part of the Document Delivery office. Both function together as a crucial part of the University of Michigan Library that shares university library materials with institutions around the world. Materials requested from the university are delivered electronically or physically to requesting institutions. The Lending division is a fast-paced production environment that is focused on continuous process improvement utilizing technology, data and out-of-the-box thinking. The division uses multiple software programs to manage more than 110,000 requests received each year, and also works with other library departments to provide materials in a wide variety of languages.
The library is committed to recruiting and retaining a diverse workforce and encourages all employees to fully incorporate their diverse backgrounds, skills, and life experiences into their work.
Perform bibliographic searches and verifications of citations in U-M’s Library catalog and a wide variety of other electronic and print sources.
Search online catalogs to obtain call numbers, locations, and check availability of items requested.
Process materials for loan and copy, including both physical and electronic materials.
Circulate items in U-M Library Catalog and Interlibrary Loan Lending systems.
Verify license requirements for fulfillment of electronic materials.
Verify billing and shipping information of individual requests.
Resolve issues with items in transit, lost items, or mis-shipped items.
Retrieve, photocopy, scan, and check out library materials for patrons.
May include functional supervision of student assistants.
Some work may be completed at remote locations across Ann Arbor campus.
Provide excellent customer service including referring incoming requests, assisting patrons in filling out forms and requesting materials, and answering routine questions, by phone, in person, and by email.
High school diploma and one to four years of experience in a fast-paced, production and service-oriented work environment.
Demonstrated ability to stay focused and organized; work accurately with attention to detail.
Demonstrated ability to meet departmental goals and work effectively with supervisors, peers, and customers.
Strong customer service, interpersonal, and communication skills, both verbal and written, are critical.
Familiarity with Google products (Gmail, Docs, Sheets), Microsoft Office (Word, Excel) or similar applications.
Understands and values diversity and the importance of inclusion. Commitment to apply and incorporate the differences, complexities, and opportunities that diversity brings to an organization.
Completion of some college coursework.
Experience with an integrated library system and interpreting library records and reports, particularly Aleph, Alma, or ILLiad.
Familiarity of one or more foreign languages.
The University of Michigan offers excellent benefits and wellness opportunities. This position receives 12 days of vacation a year, paid sick leave with provisions for extended benefits, as well as opportunities for professional development and travel. TIAA-CREF and Fidelity Investments retirement options are available.
Physical Demands/Work Environment
The person in this position routinely moves through the building to attend meetings and events. They will occasionally need to be able to move and/or transport materials weighing up to 25 lbs for the completion of office operational tasks. There will also be the occasional retrieval of library materials that would require the ability to transport materials through library stacks, and occasionally ascend/descend ladders to retrieve material.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 179438
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.