1) The Office Manager is primarily responsible for assisting with the daily operations of the Evening MBA and Weekend MBA Admissions and Student Life teams by providing front desk support with the opening and closing of the office, maintaining a presence at the front desk, engaging with various populations via email, phone calls, and in-person, as well as coordinating front desk operations.
2) The Office Manager is responsible for working to ensure seamless and impactful engagements between Chicago Booth Admissions and prospective students, current students, staff, and alumni volunteers.
3) This role utilizes a working knowledge of the MBA programs and admissions process to serve as the primary representative of admissions to campus visitors in both the on-campus and off-campus visit process, as well as admissions interviews.
4) Assists with travel and event planning.
5) Assists in the daily administrative functions of the office including assessing, implementing, and managing the office supply needs and maintaining the physical space.
6) Provide primary administrative and project management support to the Admissions and Student Life departments and maintains accountability on assigned tasks; manages special projects or functions related to the business of the organizational unit.
7) Manages the visitor/guest engagement experience through in-person, phone, and email contact for Admissions and Student Life departments; evaluate and improve the experience based on feedback and insights.
8) Point of contact in coordinating new employee on-boarding and orientation; includes scheduling interviews, assisting with HR and IT procedures, and the assignment of space, phone, and other equipment.
9) Assists Admissions and Student Life departments with the development of the budget; may monitor and reconcile accounts and assist with tracking event expenses and processing invoices and payments with accounting.
10) Coordinates event logistics for Admissions and Student Life, assists in planning, and executes preparation including, but not limited to, compiling marketing materials, printing name tags, and conducting event follow up with attendees.
11) Manage the Admission and Student Life inbox and phone lines; outline FAQâ™s and address general inquiries from prospective students and current students; work with appropriate director on crafting a response to difficult inquiries, and ensure responses are provided in a timely manner.
12) Oversee the prospective student resume reviews process; facilitates personal connections between students, alumni, and prospective students; and manage other projects for Admissions as needed.
13) Assists with Academic Services related projects as needed, including greeting students for advising appointments.
14) Provides front desk coverage, including but not limited to: opening/closing the office; maintaining presence at the front desk; engaging with various populations via e-mail, phone call, and in-person; and coordinating front desk operations.
1) Ability to work Tuesday-Friday 9:30 a.m. â“ 6:00 p.m. and Saturdays from 8:00 a.m. â“ 5:00 p.m. and late night office coverage (10:30 a.m. â“ 7:00 p.m.) two or three times per month.
2) Ability to work extended hours.
3) Demonstrated proficiency with MS Office (Word, Excel, PowerPoint, and Outlook).
4) Outstanding verbal, written, and presentation skills, as well as organizational skills.
5) Proven organizational aptitude, attention to detail, and project management.
6) Handle multiple detailed tasks/projects simultaneously, set priorities and streamline projects and processes, while meeting strict deadlines with frequent interruptions.
7) Work independently with little supervision; possess a self-motivated disposition.
8) Identify opportunities for improvement and recommend effective changes, all while achieving key objectives resulting in desired outcomes.
9) Excellent critical thinking/problem solving, analytical, and influencing skills.
10) Ability to maintain strict confidentiality of sensitive information.
11) Demonstrated ability to work effectively and diplomatically with colleagues, as well as with students, faculty and corporate contacts in a multitude of communication methods i.e., in person, email, phone.
12) Professional demeanor, including tact, discretion, and a customer service-oriented approach.
1) A minimum two years of progressively responsible administrative experience in a higher education setting.
2) Cover letter
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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