Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of WashU IT - End User Services. This position is for the Danforth Campus.
Under general supervision, responsible for the administration of access to all technological platforms of the university, while analyzing various policy and procedures to ensure security compliance for all systems. The position will act as the team leader to ensure thorough and consistent administration for all systems of a multi-faceted university.
PRIMARY DUTIES AND RESPONSIBILITIES:
Lead role to fulfill the requests for access for verified users to multiple technologies across multiple platforms and departmental units. Request fulfillment includes new user provisioning, file share access, access to various systems and networks, and off boarding of users from those same resources.� Identify violations of security compliance for HIPAA and FERPA, coordinating with Information Security to address the issues.
With a thorough understanding of the integrated collaboration of the academic and medical university, create and modify email resources such as calendars, shared mailboxes, rooms and distribution lists for multiple departments in the email environment. This includes the request for public facing email accounts, add and removal of members to a distribution list and identifying email routing issues. Utilizing PowerShell, SQL and other various applications to complete requests and extract information for auditing purposes.
Consult with management and the Information Security team to create and maintain policies and documentation for the Access Management team. This includes the creation of knowledge base articles for new processes and the continual assessment of current policies and procedures to ensure compliance with Information Security policies and guidelines. Works with the other team members to routinely check PowerShell scripts and SQL commands as well as develop scripts to improve productivity.
Steer the interdepartmental relationships with the various support groups of WashU IT to inform and educate on the policies, procedures and duties of the Access Management group.� As well as act as the subject matter expert for access related incidents and requests for Service Desk.
Perform other duties as assigned.
Bachelor's degree in a technical discipline or equivalent technical education.
3 years of experience in an IT organization supporting a Microsoft Windows environment.
Bachelor's degree in Computer Science or related technology field preferred
Experience working in higher education
Experience/Certification in Microsoft Active Directory
Experience/Certification in Power Shell
Experience with MS SQL
Experience as a technical team leader
Team Skills: Supports teammates at all times and in any way necessary to maintain a productive, energetic, efficient and dynamic WashU IT team. Communicates effectively and frequently both verbally and in writing with other members of the team. Collaborates with other teammates to provide assistance, and expertise, as well as to receive expert input and assistance from others delivering the best solution and experience for the customer.
Customer Service: Must possess an aptitude for patience, professionalism, tactfulness and empathy. Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Must be able to quickly defuse stressful or anxious situations.
Ability to multitask across multiple systems and platform while ensuring accurate data entry
Excellent communication skills, both written and verbal
Ability to understand the relationship between administrative systems across multiple platforms
Ability to adjust priorities, SLE, and user urgency
Ability to work independently and collaborate with teammates to address workload
Demonstrate high attention to detail
Strong focus on customer service
Ability to interact with people in various departments and communicate effectively to those individuals
Ability to work with a diverse group of individuals in a collaborative team environment
The hiring range for this position is $51,293 - $66,685 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.