Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
Position is responsible for providing clinical office support which includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.
PRIMARY DUTIES AND RESPONSIBILITIES:
Greets patients, assisting with form completion; verifies accuracy of patient’s insurance and demographic information; provides HIPAA forms, arbitration forms, and consent-to-treat forms.
Collects co-pays for services; verifies and balances receipts and payments.
Reviews schedule for new patients, updating when necessary.
Calls patients with appointment time reminder, obtaining insurance information and referral forms.
Schedules return patient appointments and patient testing; validates patient’s parking.
May prepare patients’ charts for daily appointments.
Assists patients with insurance questions regarding billing process.
Assists staff with sending out reminder cards and other related scheduling duties.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Ophthalmology Clinical Practice. This position is for the Medical School Campus.
High School diploma with 2 years of experience in a medical office setting or related customer service/office experience.
Demonstrated human relations and effective communication skills; working knowledge of insurance, medical terminology, and computer skills.
The hiring range for this position is $15.85 - $19.43 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.