Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:
Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.
Demonstrates a positive member service (internal and external) focus at all times, using their name, and thanking them for their business. The MUST philosophy: Make eye contact; Use their name or acknowledge their presence; Smile! Thank them for their business.
Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees.
Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
Provides personalized, professional service to all members in an exceptional manner, seeking out opportunities to exceed member expectations.
Makes weekly outbound service calls to members.
Performs any and all aspects of the FSR position as detailed in the FSR Job Description. This includes the ability to accurately balance a cash drawer on a daily basis and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification.
Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service, or referring them to the specialized department (Wealth Management, Commercial, Mortgage, etc.) to be served.
Provides consistent follow through.
Services and promotes all credit union deposit products and services.
Utilizes appropriate resources to resolve routine and complex member problems accurately, professionally, and in a timely manner.
Participates in promotions, contests, blitzes, staff meetings, calling efforts, and other departmental activities which support team goals.
Processes credit applications within the scope of Credit Union lending guidelines and policies
Sells debt protection and other loan protection products
Possesses a thorough knowledge of all federal regulations and procedures concerning deposit and consumer loan regulations.
Performs successful outbound sales calling to existing and potential members and reviews loans and member files to develop and place additional services. Answers incoming phone calls and assists members with their requests
Keeps abreast of all credit union deposit product and procedure changes.
Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned.
Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis.
One year of similar or related experience, with an equivalent financial background and proven ability to handle a wide variety of functions quickly and accurately with minimum supervision.
High energy and sales ability and interpersonal skills to represent the credit union in a positive and professional manner during member contact.
Accuracy in the handling of cash and recording daily transactions Exceptional member service skills including above average listening, written, and verbal communication skills.
Ability to coordinate and prioritize work assignments and organize work efficiently. Must demonstrate good time management skills to meet established deadlines.
Accuracy and attention to detail.
Proficiency with related computer applications, spreadsheets, word processing, and database applications.
Thorough knowledge of consumer loan policies, credit granting criteria, interest rates and how they are computed, and required documentation for each type of consumer loan and savings product.
Proven interviewing skills and techniques.
Must be self-motivated, exercise sound judgment, and be able to work independently
Ability to use and understand written material.
Ability to perform basic math calculations.
Member account problem-solving skills.
Ability to develop and maintain positive and effective working relationships with co-workers.
Ability to work with minimal direction and exercise sound judgment.
Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand
High school diploma or the equivalent (i.e. GED).
Must be bondable.
Must be registered pursuant to requirements of the S.A.F.E Act.
Reports to the VP/Branch Sales and Service Managers as assigned.
This position is not responsible for the supervision of other employees.
Equal Opportunity Employment Statement
GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.
University of Iowa Community Credit Union (UICCU) is a member owned financial cooperative with 15 office locations. Since being organized in 1938, UICCU has grown to be the largest credit union in Iowa.UICCU exists to serve its members. Our "members first" philosophy has led to a national rank by independent research firm Callahan & Associates for Return of Member (ROM). This measures how effectively a financial institution returns its profits back in the form of better rates on deposits and loans. For 19 straight quarters, UICCU's ROM rank was either #1 or #2, up against more than 13,000 banks and credit unions nationwide.UICCU exists to serve the community as well. We volunteer time and donate funds to support the local organizations and charities that help our communities thrive. We provide financial education for area schools and businesses to help residents grow and make smart money decisions. To learn more about how we serve the community and individuals of modest means, click here to download our most recent Statement of Commitment. UICCU has been consistently recognized as a Des Moines Register Top Workplace and Corridor Business Journal Coolest Workplace! We also were awar...ded the Best Internal Career Pathway Award by the Corridor Business Journal in 2016 due to our Leadership Development Program, training opportunities, and high internal promotion rate! UICCU was also recently ranked #3 by the Credit Union Journal as one of the Top 45 Credit Unions in the nation to Work For!