The One Stop Navigator (OSN) will provide high quality advising and support for students on issues related to enrollment and student services. The OSN is responsible for assisting current and prospective students in navigating complex admission, assessment, registration records, advising, financial aid, tuition and general college information. Furthermore, the OSN directly supports students' efforts to successfully enroll, persist and graduate through face-to-face, phone and online platforms. The OSN is also responsible for promoting a culture that supports diversity, equity and inclusion in all forms at Hennepin Technical College.
Specific duties include:
Engage in recruitment and outreach efforts with both internal and external stakeholders to ensure that conversion goals for prospective and new students are met
Establish goals and assist in calling campaigns to increase recruitment, retention and graduation rates
Advise current students to resolve concerns by maintaining in-depth knowledge of policies and procedures pertaining to admissions, advising, financial aid, registration and records.
Implement innovative approaches to increase enrollment and registration activity of current students
Interpret and review existing state, federal and college policies and procedures
NOTE: This posting is for 2 positions. One position will work Monday - Friday 8:00 a.m. - 4:30 p.m., and one position will work Monday - Thursday 10:00 a.m. - 6:30 p.m., and Friday 8:00 a.m. - 4:30 p.m. Occasional evenings and weekends may be required for students and departments events.
One (1) year of experience in an Enrollment Management area including Admissions, Financial Aid, Registration and Records, Advising, Student Life, Diversity or a related customer service field
Experience working with students from diverse and traditionally underserved backgrounds and with varied needs
Effective written and verbal communication skills sufficient to participate in discussions and communicate with various stakeholders
Comprehensive computer and related technology skills, including web-based resources, chat platform, social media
Able to manage multiple task and responsibilities in a fast paced environment
Ability to interpret institutional, state and federal policies and regulations and translate them into advising procedures and processes
Two (2) years of experience in an Enrollment Management area including Admissions, Financial Aid, Registration and Records, Advising, Student Life, Diversity or a related customer service field
Knowledge of and experience in the Minnesota State Colleges and Universities System
Knowledge of ISRS, Perceptive Content/ImageNow, uAchieve, and/or Transferology
Knowledge of FERPA, MN Data practices, MN Department of Higher Education, and/or PSEO regulations
Proficiency in a second language, particularly in Hmong, Karen, Spanish, Somali, Oromo or Vietnamese
Prior Call Center Experience
Founded in 1972, Hennepin Technical College is the largest technical college in Minnesota. With campuses in Brooklyn Park and Eden Prairie, Hennepin Technical College has a diverse student population of more than 9,500 and offers degree and non-degree coursework in over 45 programs. Achieving a 99% job placement rate within its network of industry partners, Hennepin Technical College prepares students for in-demand and high-paying employment opportunities Hennepin Technical College is a member of Minnesota State, which includes 30 community and technical colleges and seven state universities serving approximately 400,000 students. It is the fourth-largest system of two-year colleges and four-year universities in the United States.
Vehicle Notice: NOTICE : In accordance with the Minnesota State Colleges & Universities (Minnesota State) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check. Institution: HENNEPIN TECHNICAL COLLEGE Eeo Notice: Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. All applicants must be able to lawfully accept employment in the United States at the time of employment. For TTY, call Minnesota Relay Service at 7-1-1- or 1-800-627-3529.
Internal Number: 18835
About HENNEPIN TECHNICAL COLLEGE
Hennepin Technical College with campuses in Brooklyn Park and Eden Prairie is a member of the Minnesota State Colleges and Universities system. The college is strategically positioned to meet the economic and workforce development needs of business and industry throughout Minnesota. HTC faculty and staff are committed to preparing students to be successful in obtaining the education and skills that can result in employment and a career. Curriculum is industry validated and delivered in an environment that emulates the work setting. Students receive a well-rounded educational experience that gives them the skills and ability to secure the first job in their career as well as to advance in their career.