To provide customer service support to administrative functions and activities in support of the Water Quality Division.
Contacts customers and applicants in regard to individual renewal permit applications, Aggregate Production Operation (APO) registrations, general permit notices and permit by rule authorization applications, meeting short deadlines, to ensure completeness, accuracy, and compliance with state and federal rules, policies, and guidelines. Assists with preparation of Notice of Deficiency’s letters and responses by set deadlines; Notices of Receipt and Intent to obtain a permit for individual renewal permits; Generates registrations for APOs and authorization certificates for general permits. Updates application and permit data in the Central Registry-Authorization and Remediation Tracking System (CR-ARTS), Permit and Registration Information System (PARIS), Access and Internal Data Application (IDA) databases. Answers incoming calls from both internal and external agency customers regarding agency policies and procedures, status of applications, or billing concerns. Assists with rule and policy questions from applicants, their representatives, and the general public via phone and email support. Performs other duties assigned.
Bachelor’s degree with one (1) year upper level secretarial experience or high school with five (5) years of increasingly responsible administrative, secretarial and clerical experience or the equivalent experience.
KNOWLEDGE, SKILLSANDABILITIES: Solid working knowledge of TCEQ's databases and Central Registry databases; and Microsoft Word, Excel and PCs. Follows all applicable institutional standard operating procedures. Adheres to institutional paper and electronic file management requirements. Skills in communication both written and verbal, organization, attention to details, and work independently with little to no supervision. Ability to move to and from work space with little other movement required using wheelchair or other aid; learn, remember, and integrate complex concepts, difficult procedures, and complicated processes; communicate verbally with clients/customers/coworkers to gather information &/or explain policies/procedures; ability to routinely record information such as draft correspondence/reports/documents/policy/procedures, prepare case narratives, or prepare other lengthy documents using handwritten or mechanical means; perform visual activities requiring prolonged attention to detail such as editing and proofreading; hear and understand speech to interact with coworkers/clients/customers on a routine or frequent basis with use of amplifying equipment/hearing aids if needed. ellent communication skills.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
Open Until Filled: No
Internal Number: 10606
About University of Texas at Arlington
With annual research expenditures in excess of $100M, the University of Texas at Arlington is a Carnegie Research-1 “highest research activity” institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. A leading institution in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. With a total global enrollment of over 59,000 in AY 2018-19, UTA is one of the largest institutions in the University of Texas System. Guided by its Strategic Plan Bold Solutions | Global Impact, UTA fosters interdisciplinary research and teaching to enable the sustainable megacity of the future within four broad themes: health and the human condition, sustainable urban communities, global environmental impact, and data-driven discovery. UTA was cited by U.S. News & World Report as having the second lowest average student debt among U.S. universities in 2018. U.S. News & World Report also ranks UTA fourth in the nation for undergraduate diversity. The University is a Hispanic-Serving Institution and is ranked as the top four-year college in Texas for veterans on Military Times’ 2018 Best for Vets list.