â¢ Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Experience with administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Technical experience that includes use of a computer, data entry, use of databases, use of email and use of Microsoft Office programs and applications. Previous experience working with campus housing/property management and associated software. Experience with high-volume customer service and customer communication in person, on the phone, and in writing. Experience interacting with varied audiences, including college-aged individuals.
The Department of Residence (DOR) at Iowa State University is currently accepting applications for a ClerkÂ III. Reporting to the Coordinator of Administrative Services for Assignments and Technology, this position serves a critical role in theÂ DORÂ contracting, assignment, and billing operation involving revenues of approximately $80 million+ annually. This position provides encouragement, guidance, training, instruction, and functional supervision to multiple staff within Administrative Services and throughout theÂ DOR.
Primary responsibilities include, but are not limited to, managing the contracting, assigning, and billing of students living in an assigned area withinÂ DORÂ operated housing; assisting with the contracting, allocating, and billing ofÂ ISUÂ Dining plans/ options for students living in the assigned area; providing audit oversight for billings performed by otherÂ DORÂ staff; researching and retaining extensive information about all aspects of theÂ DORÂ and the University in order to thoughtfully communicate information about the âCycloneâ experience with students, families, staff, and others; and collaborating with diverse groups of people to identify, understand, and solve problems.
The ideal candidate will possess the ability to interpret, understand, make decisions, and explain results to others based on complex information/data; multi-task; work with diverse groups of people; and communicate appropriately and effectively in a variety of situations.
Under general supervision, performs and coordinates clerical work such as examining and evaluating data according to established guidelines requiring a knowledge of both assigned and related work areas. Duties may involve the use of personal computers, computer terminals, and a variety of software and/or conventional office equipment. May provide functional supervision.
Characteristic Duties and Responsibilities
â¢ Examines, evaluates and verifies documents such as reports, purchase orders, payrolls, invoices, checks and vouchers, or student files for completeness and accuracy, determining conformity to established guidelines or policies, and personally follows up on discrepancies and resolves problems.
â¢ Maintains appropriate files.
â¢ Reviews inquiries and provides information regarding policies and procedures requiring knowledge of both assigned and related work areas.
â¢ Prepares, compiles, and maintains records; calculates estimates or billings; and monitors, verifies, and reconciles departmental statements.
â¢ Recognizes and resolves problems.
â¢ May prepare cash reports and cash register edits.
â¢ Integrates information and may run routine queries to generate or produce reports.
â¢ Assigns, coordinates and reviews the work of other clerical personnel for conformance to established guidelines.
â¢ Composes correspondence in response to routine inquiries frequently without instruction or review.
â¢ Initiates and processes standardized forms related to area of assignment.
Knowledge, Skills, and Abilities
â¢ Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
â¢ Knowledge of institutional and unit policies, processes and forms.
â¢ Knowledge of proper format, grammar, spelling, punctuation and capitalization.
â¢ Skill in utilizing computer software packages and online systems.
â¢ Skill in operating office equipment.
â¢ Ability to communicate effectively with staff, students, and the public.
â¢ Ability to follow oral and written instructions and apply institutional and other policies accurately.
â¢ Ability to gather, evaluate, and display data in appropriate format and keep accurate records.
â¢ Ability to exercise functional supervision over employees.
â¢ Ability to organize and prioritize multiple tasks.
Number of Months Employed Per Year:
Pay Rate Type:
Apply for this position by clicking on âApplyâ and completing the Merit Employment Application. Please be prepared to enter details about your education and work history. If you have questions regarding the application process, please email email@example.com or call 515-294-4800 or Toll Free: 1-877-477-7485.
Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. Over 36,000 students are enrolled and served by over 6,200 faculty and staff (see www.iastate.edu). Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted the best college town in the nation (see www.visitames.com).
Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented minorities, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status and will not be discriminated against.