The Academic Programs Support Specialist is a member of the Academic Programs team at the Humphrey School of Public Affairs and provides high-level comprehensive support to enhance the overall teaching efforts of the Humphrey School. This includes developing and maintaining Canvas (a learning management platform) course sites and general support to enhance the classroom experience. The position may also serve as backup for other administrative areas at the School.
1. Canvas Learning Management Platform (LMP) Support (80%) • LMP course site development, maintenance, assistance, and trouble-shooting. Ensure deadlines are met. • Canvas course site design and maintenance, based on syllabus and in consultation with faculty and staff. • Provide additional direction for content-intensive sites and troubleshoot when necessary. • Create and implement communications plan each semester detailing LMP support process and updates. • Create and maintain documentation to track progress and changes in individual LMP course sites and the support process. • Collaborate with UMN Libraries eReserves team to provide access to readings, including navigating academic journal databases, obtaining and scanning physical copies of materials, and entering information into relevant software.
2. Instructional and Administrative Support (20%) • Class Support: Set up and support meetings, work with the Office of Classroom Management, and order and distribute course supplies. • Provide training, onboarding, and facilitation for instructors, teaching assistants, and student employees. Provide work direction to student employees. • Coordinate Public Affairs course evaluation process, including integrating into LMP sites, manage evaluation communications, and prepare reports. • Ensure University and Humphrey School policies and procedures are followed. • Support other Academic Programs processes, such as course scheduling. • Other duties as assigned.
Required qualifications (must be reflected in application/resume/cover letter): • High School Diploma/GED and 4 years of experience in administrative positions, including proficiency with G Suite (Google Apps) and Microsoft Office software and other applications, network concepts, and functionality within the MS Windows operating system. Training/education may be substituted for some of the years of experience. • Demonstrated ability to work in a fast-paced environment, meet deadlines and manage competing priorities. • Excellent communication skills, both written and verbal. • Demonstrated commitment to outstanding customer service and professionalism.
Preferred qualifications: • One or more years’ experience with learning management systems, such as Blackboard or Canvas. • Experience providing administrative support to University faculty and instructors.
Ideal Candidate will have/be able to: • Demonstrated the ability to learn new skills quickly. • Strong ability to develop and manage working relationships. • Demonstrated ability to provide administrative support to multiple individuals. • Function independently and as part of team. • Troubleshoot and problem-solve quickly and effectively.
Physical/Environmental Demands: Office environment which includes mostly sedentary work and repetitive movements, to include motions of wrists, hands, and fingers. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Expressing or exchanging ideas by means of the spoken word and ability to convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Ability to receive detailed information through oral and/or written communication. Required to have close visual acuity to perform an activity such as: viewing a computer terminal, preparing websites, and reading.
Hourly pay range is $17.86-$19.71
Internal Number: 333584
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.