1. Manages, reviews, and determines staffing needs, job posting requirements, salary guidelines, and labor agreement interpretations for unit. 2. Reviews the administrative support needs for staff and provides recommendations, improvements, solutions and support as needed 3. Assesses technology needs, conducts inventory, and system requirements for the unit. 4. Develops and prepares budgets, financial forecasts, and financial analyses and the actual vs. budgeted performance reports for the unit. 5. Manages administrative support for activities of unit to ensure timely completion of projects. 6. Develops, and plans the use of facilities for the assigned unit including office space, work stations, equipment, and office supplies. 7. Develops training materials and plans training sessions for assigned unit to educate staff on new or changed policies or practices. 8. Ensures compliance with University and federal regulations as they apply to the work of the unit. 9. Identifies, plans, and develops administrative policies for the unit. 10. Implements and enforces University and departmental policies as they pertain to the administrative functions of the assigned unit. 11. Assesses and makes recommendations regarding staff development and staffing levels. 12. Directly manages a staff of non exempt employees. 13. May directly manage a staff of exempt employees. 14. May perform other duties as assigned.
Preferred Education: Three years' experience in a member services or similar healthcare environment or an equivalent combination of education and experience. Knowledge of IDX and/or Epic.
Preferred Education, Experience and Skills: Three years' experience in a member services or similar healthcare environment or an equivalent combination of education and experience. Knowledge of IDX and/or Epic.
Required Skill/ability 5: Excellent verbal and written communication skills. Ability to present to large groups. Excellent attendance, punctuality and reliability.
Posting Position Title: Assistant Manager 2
Required Skill/ability 3: Demonstrated ability to take initiative, anticipate appropriate response and execute plans in a challenging customer service setting. Ability to plan and anticipate staffing needs during peak periods and to provide support as needed, flexing seamlessly between overseeing the day's activities to executing an essential front-line support role.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Assistant Manager, Member Services - Yale Health
Required Skill/ability 1: Superior inter-personal, mediation, listening and investigatory skills. Advanced ability to identify and research issues in order to provide effective and consistent service recovery. Superior customer service orientation with the ability to manage confidential and sensitive issues.
Required Skill/ability 4: Demonstrated supervisory skills and/or leadership ability with a high level of initiative and accountability. Ability to collaborate effectively with staff at all levels in order to provide optimal service recovery. Ability to effectively influence upward.
Required Skill/ability 2: Proficiency with Microsoft Word, Excel, Powerpoint, databases and desktop publishing applications. Knowledge of and experience with membership databases, reporting and service issue tracking.
Minimum requirement of Bachelor's Degree in related field and two years of experience or an equivalent combination of education and related experience.
Internal Number: 58359BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.