Position Summary: Incumbent provides support for the organization's desktop computing environment, including installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Incumbent also troubleshoots problem areas (in person, remotely with support tools, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Incumbent is responsible for delivering the highest level of customer service and support to customers and provides occasional on-call\after hours support for all Medical Center locations, including offsite locations.
Rate Minimum $23.71 Midpoint $30.92 Maximum $38.13
Required Qualifications: Ability to establish and maintain effective working relationships across the HealthSystemAbility to maintain a work pace appropriate to the workloadAbility to problem solve independently on Desktop configurationsDemonstrated technical ability to install, configure and maintain Windows, and Macintosh operating systems environment, including MS Office suiteExcellent written and verbal communication skills in EnglishExtensive knowledge TCP/IP protocolsExtensive understanding of Microsoft Outlook and PDA supportHands-on hardware troubleshooting experience.If necessary, liaise with third-party support and PC equipment vendors.Knowledge of Active Directory and Group PoliciesKnowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer systemMust demonstrate customer service skills appropriate to the jobMust possess the skill, knowledge and ability essential to the successful performance of assigned dutiesRequires directly related experience as a desktop support technician and demonstrated skills at an advanced levelUnderstanding of DNS, DHCP, WINS, TCP/IPWilling to be on-call support for IT issuesWillingness and ability to work occasional weekends and evenings
Preferred Qualifications: Ability to document resolutions clearly within a ticket system and knowledgebaseKnowledge of University and medical center organizations, policies, procedures and formsNet+, A+, MCP, MCSE
Physical, Mental & Environmental Demands:To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.