Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation's education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
The Enrollment Services (ES) Integrated Processing Operation is designed to integrate processing services throughout the student enrollment process. An ES Processing Specialist reports to the Director of the Integrated Processing or other Department Administrator and performs a variety of responsibilities related to Enrollment Services at Columbus State Community College. Integrated Processing serves as the enrollment processing hub for the College. Processing Specialists evaluate documents and execute processes which support the functions of admissions, financial aid, and registration-related duties, with a focus on one area with the opportunity to be cross-trained for potential advancement.
Processes documents and enters data into the Colleague Student Information System and Federal Financial Aid Processing System. Follows Federal and State regulations and College practices and guidelines, to ensure institutional compliance. Certifies student eligibility regarding citizenship, selective service registration and veteran's status, federal loan aggregate, defaults and bankruptcy, social security number, educational purpose, program of study, and academic progress. Processes high school and college transcripts, enrollment and graduation verifications, Dean's List letters, transfer recommendations, grades and records updates, high school articulation updates, prior learning assessments, schedules, and other record information. Maintains data and statistics of student record information. Maintains student records in required databases.
Document Processing and Reporting (Financial Aid)
Verifies financial data reported on the student's financial aid applications including the Free Application for Federal Student Aid (FAFSA). Reviews tax and other documentation to determine annual income and verifies student and parent household and asset information. Determines financial need using College and Federal information. Awards Federal, State, and Institutional funds. Revises awards based on change of eligibility and student requests. Reviews appeals based change of financial and academic information. Assists with the identification and processing of potential fraud issues regarding federal financial aid funding.
Reports updated and corrected student data to the Federal Processor and Loan Servicers. Processes reports from the Department of Education regarding a student's FAFSA information, loan eligibility, and previous enrollment. Assists with the reconciliation of federal awarding and funding. Coordinates tuition refund request/appeals process, fresh start process, high school transcript evaluation process, High School/GED Self-Report process, duplicate records process, Informed Consent process and Directory Information Withheld process.
Communicates with students and parents regarding admissions and financial aid eligibility, required documentation, awards revisions, academic records, and appeal decisions. Interfaces with College departments, Ohio Department of Higher Education, State of Ohio, Job and Family Services, National Student Clearinghouse, higher education institutions, high schools and other community entities.
Other Duties and Responsibilities
Attends all required department meetings and trainings. Manages multiple assignments of varying complexity while meeting federal, as well as, internal regulations and procedures. Demonstrates the ability to adapt to changing needs of the College and business partners. *Regular, predictable, and punctual attendance is required.
Usual Physical Requirements
While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly stands and walks for extended periods of time, and occasionally sits. Employee converses verbally with others in person and by telephone. Employee occasionally reaches with hands or arms, climbs or balances and stoops, kneels, crouches or crawls. Vision demands include close, relatively detailed vision and distance vision. Employee occasionally lifts or exerts force of up to 25 pounds when moving materials.
Typical Office environment. Regular exposure to moderate noise typical to business offices. Must travel to various Columbus State campuses and sites.
Knowledge, Skills and Abilities: Knowledge of: business related software, including Microsoft Office applications (Work, Excel, Outlook, PowerPoint); programs and applications related to assisting students with their educational needs; standard office procedures and practices; office administration; business English word usage, spelling, sentence structure, and punctuation; business and legal formats; FERPA; higher education enrollment services; Skill in: verbal and written communications; prioritize tasks; strong customer service orientation; self-motivation; conflict resolution; general typing; attention to detail; organizational and project management; solving organizational problems; time management; problem-solving under pressure; Ability to: develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; maintain confidential and sensitive information; use good judgement; excellent listening skills; effectively work with persons of varying cultures and diversity; problem solve effectively; exhibit a pleasant public manner and telephone etiquette; originate correspondence; work independently; maintain confidential and sensitive information; exhibit flexibility in work schedule and job tasks; maintain accurate and complete work records.
High School Diploma or GED; With three (3) years' clerical experience, admissions, financial aid, or student service role. *An appropriate combination of education, training, coursework and experience may qualify a candidate. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Internal Number: req2721_1570116640
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.