The Patient Safety Specialist will coordinate patient safety activities across the ColumbiaDoctors Faculty Practice Organization. Reporting directly to the Director, Patient Safety, the Patient Safety Specialist will work closely and collaboratively with the clinical leadership, the health information management team, practice managers and staff to facilitate patient safety initiatives. He/she assists in the development and implementation of patient safety programs. Gathers data detailing patient complaints, grievances, and patient-related safety events. Conducts analysis in collaboration with departments, divisions and interdisciplinary groups focusing on identifying and addressing systems issues that require re-engineering and design. Recommends changes, policies, or programs that could prevent future errors. Identifies educational needs, develops and presents training materials. Attends presentations and training programs meant to increase awareness of patient safety initiatives. Assesses patient-safety knowledge of employees and recommends changes to training programs. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
Key resources include ColumbiaDoctors' electronic health record, various analytics solutions, patient safety event reporting platform, and other applicable software programs. This position offers a unique opportunity for an effective change agent to work with clinicians, researchers, clinical and operational staff to strengthen the safety mission at one of the largest academic multi-specialty practice organizations in the nation.
This individual evaluates, identifies, plans, coordinates, and leads system-wide patient safety activities to prevent patient harm.
Assists with the development and implementation of a Just Culture and high reliability organization framework.
Assists with development and the implementation of the Patient Safety Plan (PSP) and Patient Safety Evaluation System (PSES).
Actively identifies patient safety opportunities based upon data obtained from multiple sources.
Coordinate the investigation of complaints, grievances and safety events, facilitate root cause analyses, apparent cause analyses and monitor corrective action plans and measures of success.
Conducts surveillance, analysis and data reporting for patient safety, while complying with regulatory/accreditation requirements.
Participates in implementation of standardized patient safety clinical practices at the system and practice level.
Leverages lessons learned and communicates recommendations/required actions to avoid future exposure of harm to patients to key stakeholders and identified committees.
Serves as a subject matter expert on internal and external patient safety matters. Collaborates with system and facility teams as assigned. Provides education and resources to address changes, identify gaps in compliance, and educate leaders and staff on patient safety requirements.
Requires bachelor's degree or equivalent in education and experience, plus five years of related experience.
Experience with a variety of methods and skills for complaint, grievance and adverse event reporting, monitoring and investigation including root cause analysis, and failure mode effect analysis and other like tools.
Familiarity with US and New York State health care regulations and state reporting requirements
Familiarity with the ACA complaint and investigation procedures
Requires highly developed problem solving skills
Requires the ability to manage programs and projects
Requires demonstrated excellence in interpersonal and written communication skills
Master's degree or equivalent experience in Public Health, Health Policy, Health Administration, Nursing or other clinical healthcare related field preferred
A minimum of 5 years' experience with patient safety/ risk management program development.
Use of HPI Safety Event Taxonomy
Certified Professional in Patient Safety (CPPS) is preferred
Experience with process improvement concepts and tools, group facilitation, data management, and analysis including graphic development and presentations is highly desirable.
Experience implementing electronic health records, including CPOE, decision support, and clinical documentation, in an outpatient environment
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 503602
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.