The Ohio State University College of Dentistry is seeking an Information Associate for the Clinic Administration Patient Registration-Records reception desk. The Patient Registration-Records desk is an important part of the health care delivery system ensuring optimal health care experience for our dental patients.
The Ohio State University College of Dentistry is the fourth largest public dental school in the United States and it is the only public dental school in Ohio. The college is divided into ten divisions with all major ADA-recognized dental specialties represented. The College has approximately 600 students in its undergraduate and graduate programs.
The Ohio State University is proud to be a premier employer that provides an exceptional total rewards package including medical, dental, vision and many other 'hidden' benefits. Our competitive benefits package is offered to all eligible faculty and staff in order to attract, develop and retain top performers eager to share their talent, time and success. Our benefits support your health and financial goals and include not only health insurance, but also generous state retirement, tuition assistance for our employees and their dependents, wellness initiatives, and much more. Please visit https://hr.osu.edu/benefits/ for detailed information. Be your best at The Ohio State University!
Responsible for checking in new/returning patients to be seen in the Predoctoral Clinics; assists and accurately registers patients at four busy registration desk windows; schedules appointments for patients in person and over the phone; answers questions and provides accurate information over the phone about services and College information; works in a team environment supporting and providing backup coverage as necessary; maintains a high degree of professionalism with all patients and team mates; assists with all standard tasks associated with patient records including but not limited to records purges, the student chart audit and processing patient and third party record requests; provides back up coverage for the Columbus State Community College evening clinic dental hygiene program and other areas within Clinic Administration as needed.
This position requires successful completion of a criminal background check and drug and alcohol screening.
Monday – Friday, 7:30 a.m. – 4:30 pm; this position requires providing coverage for the evening student clinic as part of a staff rotation, working occasional weekends for college events and backup coverage for hygiene day and evening clinics as needed; candidate must be able to bend/stretch/twist to pick up supplies, retrieve records or maintain office appearance; involves sitting for longer periods of time, but may involve walking or standing for brief periods of time. This position requires successful completion of a criminal background check and drug and alcohol screening.
One year of experience (1000 hours of course work or training) in customer service or communications, including analyzing and interpreting information; six months of experience (600 hours of training) in operation of computer and related peripheral equipment; three months of experience (300 hours of course work) in information research and analysis.
Scheduling patients' appointments accurately in a medical or dental setting; very detailed oriented; developed organizational skills; excellent verbal and written communication skills; a high level of proficiency using Microsoft Office in a business environment; ability to complete appropriate correspondence to maintain patient communication; self-motivated individual capable of making informed decisions independently; open to develop and create on-going process improvements; working as a team member and has high level of emotional intelligence; able to develop positive working relationships with a diverse population; creates and analyzes patient data with a high level of accuracy.
Target Salary: $12.50 - $14.50 Hourly
Job Category: Civil Service
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.