Location: Fall River, MA Category: Professional Posted On: Thu Sep 19 2019 Job Description:
STATEMENT OF DUTIES: The EDP Systems Analyst I will provide support for Bristol's online and digital learning program, as well as the Center for Instructional Technology Expertise (CITE Lab). They will assist users with resolving technical issues related to the Learning Management System (LMS) and associated technologies.
SUPERVISION RECEIVED: Reports to the Dean of Online Learning.
DUTIES AND RESPONSIBILITIES:
Provide support to faculty and students in person, on the phone, via email, and virtually online.
Orient faculty members and students on how to use the Blackboard Learn 9.1 eLearning system, Office 365, and other technologies used for teaching and learning at Bristol.
Troubleshoot and resolve issues related to the college's LMS and associated technologies, including, but not limited to, issues related to the posting of content, release and visibility dates, communication tools and strategies, assessment deployment, the Grade Center, incorporation of external links, library resources, and publisher provided content.
Perform other duties as assigned.
REQUIRED QUALIFICATIONS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional experience in electronic data processing work the major duties of which included computer programming and/or computer systems analysis, or (B) any equivalent combination of the required experience and the substitutions below.
I. An associate degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required experience.*
II. A Bachelor's or higher degree with a major in the field of data processing or computer and/or information science may be substituted for the required experience.*
III. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required experience.*
IV. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required experience.
V. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required experience.
*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Additional Required Qualifications:
Demonstrated experience with diagnosing and resolving technical problems.
Excellent communication skills, strong interpersonal skills and the ability to work effectively with faculty, students and staff via multiple modalities: email, phone, virtually, and in-person.
Demonstrated proficiency in Microsoft Office suite (including Word, Excel, and PowerPoint).
Familiarity with web conferencing platforms.
Minimum of an associate degree preferred.
Demonstrated experience with distance learning delivery and instruction - particularly on the Blackboard Learn 9.1 learning management system.
Experience working with iPads and other mobile computing technologies.
Ability to speak a language in addition to English.
POSITION STATUS: This a part-time non-benefitted 18.5 hours per week position. Some travel to support multiple campus locations, evening/weekend hours, and flexible scheduling may be required.
Bristol Community College has core values rooted in student success and lifelong learning. For more than 50 years, Bristol Community College has served as a leading resource for education and workforce development in the region.
The college offers a rich variety of degree, certificate, and training programs along with flexible online offerings that lead to an associate degree, a career-ready certificate, or the ability to transfer to baccalaureate colleges throughout the state and country. The Center for Workforce and Community Education provides customized training for businesses and the community. The college also strives to put the needs of learners first with support services and career advancement opportunities that lead to student success by reducing barriers to educational access.
With locations in Attleboro, Fall River, New Bedford, and Taunton, Bristol Community College is nestled in charming Southeastern Massachusetts - a great place to learn, grow, live and work. From city life to seaside, Bristol Community College locations are in close proximity to bustling metro areas such as Boston and Providence and centrally located to the spectacular beaches and coastline of... Cape Cod, Newport, Nantucket, Martha's Vineyard, and Block Island. The area is also home to fine dining, thriving historic districts, and a short commute to New England ski areas.
The College annually serves more than 11,000 credit students and 18,000 students who participate in noncredit activities. Bristol Community College is one of the largest employers in the region and is dedicated to fostering an inclusive environment with a rich diversity of beliefs, cultures, languages, abilities, and lifestyles. Committed to enriching its educational experience through a supportive community, Bristol Community College actively encourages candidates of all backgrounds to apply and achieve our vision to change the world by changing lives, learner by learner. Bristol Community College is a public community college accredited by the New England Association of Schools and Colleges (NEASC). www.BristolCC.edu