The campus is located on 137 acres of beautifully landscaped grounds in Portland’s southwest hills. Our strong commitment to sustainability is reinforced through recycling programs, energy conservation, alternative transportation options, and farm to fork initiatives. For benefit-eligible positions, we offer a competitive benefits package that includes options for health, dental, vision, tuition, life insurance, retirement and more.
Lewis & Clark College is committed to achieving a diverse workforce. Candidates from diverse backgrounds are encouraged to apply. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age.
This position is responsible for keeping the Law School’s desktop computer infrastructure operational, as well as provides support for the Law School’s lecture capture system, and provide support and training on the school’s AV systems. Provides both hardware and software support via phone, e-mail or in-person for students, faculty, and staff. Responsible for the support of all end-user devices including Windows and Macintosh workstations, laptops, tablet computers, smart-phones, and office phones. Researches technical problems for end users and recommends an appropriate course of action. Assess and prioritizes incoming help requests. Build new computer images, deploy images, and keep images up to date. Prepares, configures, installs, and troubleshoots college computing hardware. Deploy and troubleshoot printers. Prepares, configures, installs, and troubleshoots college software including e-mail clients, office productivity programs, anti-virus packages, security software, print drivers and networking software. Provide first line support for law school exam software during exam periods.
This position is represented by the Lewis & Clark College Support Staff Association Local 4912 of the American Federation of LCCSSA Collective Bargaining Agreement.
What You'll Do
End User Support
Provide IT support to students, faculty, and staff over the phone, in person, by email, and through our help desk ticketing system.
Provide immediate support for time sensitive issues.
Perform troubleshooting steps for any hardware or software issues that might come up during the course of the day.
Provide support for law school exam software.
Give clear verbal or written instructions for end users to follow either in person, over email, or on the phone.
Write clear technical documentations and training documents.
Provide immediate support in classrooms while class is in session.
Preform AV troubleshooting to resolve issues or to identify more complex issues for AV vendor to resolve.
Provide clear training for faculty, staff and students on how to operate classroom equipment.
Provide support and administration of classroom lecture capture system.
Create new computer images.
Using an imaging distribution system to deploy images to computers.
Process newly purchased hardware and entry all information into departments inventory.
Track hardware deployed to faculty, staff, and student organizations.
Associate degree (A.S., A.A.) or two-year technical certificate (or 2-3 years of College)
3 years of high volume customer service experience
3 years of computer hardware & software repair & maintenance
3 years of Mac OS & Windows experience
Nice to Haves
Bachelor's degree in related field
5 years of High volume customer service experience
5 years of Computer hardware & software repair & maintenance
5 years of Mac OS & Windows experience
5 years of MS Office experience
Apple Certified Macintosh Technician
Dell Certified OptiPlex/Latitude Technician
37.5 hours per week
Benefits Eligible: Yes
LCCSSA Grade 16 Step F
$25.64 per hour
The job works primarily at a desk or is otherwise involved in activities requiring little lifting, climbing or working in tiring positions
Please upload your cover letter on the My Experience screen in the resume section.
The College explicitly acknowledges and affirms its conviction that diversity with respect to race, ethnicity, national origin, socio-economic background, religious orientation or spirituality, physical or sensory disability, gender, and sexual orientation on the Lewis & Clark campus provides an educational benefit for all students that can be realized only if students and education professionals from diverse backgrounds are present in significant numbers within our learning community. In creating and sustaining such a community, we engage, to the extent possible, in practices that will ensure a high degree of diversity on our campus, simultaneously meeting the highest standards of academic excellence of which we are capable.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Lewis & Clark College will conduct a background check on the finalist, which will include a criminal record check. If a conviction is discovered, a determination will be made whether the conviction is related to the position for which the individual is applying or would present safety or security risks before an employment decision is made. A criminal conviction does not necessarily automatically bar an applicant from employment.
Eligibility to Work
In order to comply with US Homeland Security Department regulations, all employees must complete an I-9 form in Workday prior to or no later than the first day of work and bring originals (no photocopies) of their supporting documentation to Human Resources no later than the 3rd business day of employment. Failure to have a completed I-9 form on file with the College will result in immediate termination of employment.
Additional Salary Information: LCCSSA Grade 16 Step F
Internal Number: R-000947
About Lewis & Clark College
Lewis and Clark is a private institution with a public conscience, a residential campus with global reach. Students and faculty throughout all three of Lewis & Clark’s schools—the College of Arts and Sciences, the Graduate School of Education and Counseling, and the Law School—pursue new ways of knowing by combining classic liberal learning with pioneering collaboration. Located in Portland, Oregon, the student experience is enhanced by the inspiring beauty of the college's natural setting on 137 wooded acres in Portland’s southwest hills.