This position is in the Department of Internal Medicine, Division of Gastroenterology, located at Wohl Clinic. This position is for the Medical School Campus. The majority of activity will be at the Washington University Medical Center, but offsite office space may be utilized. Office space will be shared by other Gastroenterology nursing staff.
The Division of Gastroenterology at the Washington University School of Medicine represents one of the finest examples of an academic training program, dedicated to the study of digestive and liver diseases. The balance of outstanding faculty, exemplary facilities, and a cohesive philosophy ensure consistent excellence across the missions of maintaining national prominence in research, teaching and patient care.
This position is full-time and works approximately 40 hours per week.
Position functions as a Medical Assistant to secretaries, nurses and physicians in the Gastroenterology Division, helping to ensure the orderly and timely provision of excellent inpatient and outpatient medical care. Position functions within a team environment in the Gastroenterology Division. Fast-paced medical office work environment with work deadlines, periodic crisis management, patient/family interaction, potential exposure to infectious materials in the clinic setting. Extensive time spent on the phones and computer terminals.
PRIMARY DUTIES AND RESPONSIBILITIES:
Acts as a liaison between physicians and patients, fielding phone calls, follow-up with patients, referring physicians and their support staff, clinical justification for insurance reimbursement of patient medication, answering questions, scheduling outpatient office visit appointments and communicating lab results.
Schedules endoscopic procedures and other related tests and procedures; coordinating schedules with inpatient and outpatient nursing staffs, patients and physicians. Completes necessary paperwork accurately and thoroughly. Makes appropriate phone calls and coordinates those involved in successfully providing outpatient as well as inpatient care.
Explains pre- and postoperative instructions to patients and calls patients with test results.
Occasionally assists physician in outpatient office setting, and assists in supporting the physician follow-up plan for the patient during their office hours.
Aids in the updating and data entry in electronic medical records.
Ability to promptly alert physicians of abnormal test results.
Normal office environment with occasional pressure due to multiple calls, inquiries and deadlines.
Coordinates department administrative services such as typing transcription, manuscripts, correspondence, physician presentations, clinical data spreadsheet entries and tracking, clinical research and education program administrative assistance.
Maintains calendar of procedures, clinics, meetings, lectures and seminars for multiple physicians
Arranges and coordinates meetings for physicians.
Coordinates travel arrangements, including lodging, visas, passports, and expense reports.
Prepares/collects financial materials for clinical research budget assembly.
Assists in operational areas, providing services as payroll/finance, interim/annual report presentation and related administrative support.
Answers phone, screens and routes calls providing information in accordance with division policies
Opens and routes incoming mail, distributes correspondence and other material to department physicians and staff.
Provides assistance in the day-to-day administration of division and section.
Maintain QGenda physician clinic and procedure schedule for the Division
Participate in planning and running of the yearly Live Endoscopy Course
Assist with Biliary fellowship program
May be asked to help cover in the absence of other supportive staff in the Gastroenterology Division.
Occasional clinic work with direct patient care may be required.
Other duties as assigned.
The statements provided herein are intended to describe the general nature and level of work performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.
Minimum of 5 years of relevant experience
Interactive communication skills with ability to work with physicians, patients and support staff
Strong interpersonal and organizational skills, a professional demeanor, and discretion
Working knowledge of fundamentals of medical assisting, including anatomy, physiology and medical terminology
Willingness to develop computer skills
High school diploma or GED; a Registered or Certified Medical Assistant with a minimum of 3 years of related work experience (examples of related fields include military medic, emergency medical technicians, Nurse’s Aide, physical therapy and nurse technicians, and certified athletic trainers); substitutions include:
Medical Assistant certification/registration eligible with successful completion of certification exam within 6 months of hire date or within a shorter time frame if noted by hiring manager.
Graduate of an accredited nursing program (such as RN/LPN), or comparable allied health training program with a minimum of 1 year of relevant experience.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component are not sufficient to meet the BLS requirements).
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
The hiring range for this position is $15.85 - $19.43 per hour.
Internal Applicant Instruction:
This position is grade C06.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account.� If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor.�� To attach these documents, go to:� My Career Tools, Add Attachment, Attachment Type � Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.