Under the broad supervision of the Associate Director of Student Accounts, the Assistant Director is responsible for the college's past due accounts receivable management service and internal recovery efforts for the collection of all student accounts, such as sending past due follow-up inquiries, negotiating with past due accounts and referring accounts to collection agencies. This also includes focusing on achieving revenue recovery goals while delivering excellent customer service to ensure customer satisfaction and retention. Responsible for delinquency management services preventing past due accounts from reaching bad debt status. Works closely with an outside agency when the college internal recovery efforts have been unsuccessful. This position will manage all student payment plans internal and external with third party servicers. Works closely with the Director and Associate Director of Student Account's and outside agencies to obtain information needed to make decisions affecting extensions of credit, and to develop profiles of debtors to be used in the recovery process.
Essential Duties and Responsibilities:
Manage scheduled past due reporting, prepare quarterly reconciliation summaries and collection reports, accounts receivable aging, etc.
Manage all student payment plans internal and external (3rdparty). Mass email communication and outreach.
Research and review all previously written off accounts for collectability, Financial aid credits; and account adjustments
Manage and develop communication plans and student outreach, provide adequate notices on past due amounts, respond to debt inquiries, and inbound phone calls.
Comply with college policy, Bursar policy and procedure, and Fair Debt Practices Act (FDPA) in addition to Graham- Leach- Bliley Act (GLBA) compliancy.
Delinquency Management: send follow up notices, negotiate past due accounts and placement with external agencies. Comply with FDPA guidelines.
Assist in ongoing internal audit of accounts ensuring continued accuracy.
Research inquiries regarding disputed or questioned transactions regarding student accounts.
Possible Additional Duties and Responsibilities
Ensure that all security measures regarding cash and other payments are complied with assist in the preparation for registration and check in periods.
Review accounts receivable procedures with Associate Director periodically and suggest improvements as appropriate.
Other duties as assigned.
Knowledge and Skills Required
3 to 5 years experience in Higher Ed setting- bachelor's degree preferred.
Strong interpersonal and follow up skills to conduct all relations with students, parents, faculty, administrative and support staff in a professional manner.
Articulate, professional, pleasant telephone manner.
Ability to function well under pressure and maintain a pleasant customer service attitude.
Ability to work quickly and accurately with minimal supervision.
Strong problem solving and analytical skills.
Strong verbal, writing and general knowledge of accounting with experience interpreting accounting entries necessary.
Knowledgeable of cash management procedures.
Knowledgeable of accounts receivable management, delinquency management, and bad debt recovery processes.
Knowledge of financial aid such as Direct Student and Parent Loans, Pell Grants, Perkins Loan, etc., necessary when counseling students and parents regarding student accounts.
College ERP system experience. Ellucian Colleague/Powercampus, Workday, Banner, or similar higher ed database.
Strong Microsoft Excel skills required
Applicants who are both interested and qualified should submit the following materials: * Cover letter that addresses the applicant's capabilities and experiences. * A resume or CV.
Currently enrolled Berklee students may not apply for staff or faculty positions.
The above information on this position description has been designed to indicate the general nature and level of work performed by individuals within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
Incomplete applications will not be considered. The position will remain open for applications until filled.
Berklee is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
Employee Type: Staff
Internal Number: R0000627
About Berklee College of Music
The mission of Berklee College of Music is to educate, train, and develop students to excel in music as a career. Developing the musicianship of all our students is the foundation of our curriculum. We believe that the lessons and qualities derived from that work?the self-discipline needed for excellence, the empathy required of music making and the openness and inquisitiveness essential to creativity?are critical to achievement in any pursuit, musical or otherwise; and that music is a powerful catalyst for personal growth, which is central to any collegiate experience. Founded on jazz and popular music rooted in the African cultural diaspora, our comprehensive curriculum is distinctly contemporary in its content and approach, and embraces the principal musical movements of our time. Through a course of scholarly and practical learning experiences integrating performance and writing, our curriculum covers the variety of influential styles, relevant technologies, and career opportunities open to today's music professional.