1) The Senior SCCM Administrator position will serve as part of a team of IT Support professionals that provide technical support of end user hardware and software for staff within departments and other areas of the University.
2) Responsible for creation of standard desktop and laptop (both Windows & Mac) configurations and the build/imaging process that is utilized by the ITS technical support teams, as well as, the University Leasing department.
3) Continuously reviews the build/imaging process making process improvement recommendations.
4) Serves as the owner of all computer deployment and decommissioning procedures.
5) Serves as the owner of end user computer compliance by ensuring all software agents/clients, standard software packages and security updates are actively monitored and current.
6) Manages Microsoft Group Policy and some aspects of Active Directory; builds and manages workstation management tools.
7) Researches and analyzes end user products and systems available in the marketplace and makes recommendations to management.
8) Tests and debugs applications before releasing them to end-users.
9) Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems when needed.
10) Performs analyses and assists in a variety of IT support activities including, but not limited to, providing support to end users in problem resolution; guiding end users and technicians through troubleshooting procedures; and providing technical assistance in setup, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
11) Simulates or recreates a range of complex user problems to resolve operating difficulties.
12) Serves as a mentor to junior staff and leads the resolution of complex issues.
13) Performs upgrades to hardware and software.
14) Recommends system modifications to reduce user problems.
15) Maintains currency and high level of technical skill in the IT support field.
16) Package, test, and the deployment of third party software (e.g. Firefox, Chrome, Microsoft Office, instant messengers, Java, Adobe products, Cisco telecommunications software, and other internal business applications.
17) Develops scripts to automate processes, troubleshooting issues, and software installation and removal procedures.
18) Primary for the creation, maintenance, and updating of VDI templates/images (e.g. troubleshooting profile issues, connectivity, permissions management, patch strategies, and pool deployment.
19) Responsible for producing clear material for the communications team to create communications to the end user community regarding software upgrades, security patch management, and upcoming changes.
1) Fundamental understanding of hardware and software installation and troubleshooting in a desktop computing environment. 2)Â Understanding of Microsoft Office Suite, email clients, and Internet browsers. 3)Â Excellent decision making and problem-solving skills.Â 4) Effective time management skills.Â 5)Â Excellent organizational skills with emphasis on detail and follow-through.Â 6)Â Excellent listening skills with the ability to empathize and focus on client services.Â 7)Â Familiarity with network connectivity and ability to troubleshoot connectivity problems.Â 8) Troubleshoot complex issues in a methodical manner. 9) Maintain strictest confidentiality when working with sensitive information.Â 10) Work independently, with minimal supervision, including nights and or weekends as required by project deadlines or other work that is essential to the job.Â 11) Communicate technical information to a non-technical audience in a clear and coherent manner. 12) Demonstrate initiative in the resolution of problems.Â 13)Â Familiarity with Linux-based server systems.
1) Standard office environment.
2) Outdoor exposure to weather.
3) On-call responsibilities.
Mental Demands 1) Sit for short or extended time periods.
2) Ability to extensively use computer.
3) Make repetitive wrist, hand, or finger movements.
4) Ability to see, including color, depth perception, or clarity.
1) Bachelorâ™s degree.
1) Minimum seven years of computer user support experience in resolving issues and providing high level of service.Â 2) Minimum four years of experience managing Microsoft Configuration Manager (SCCM), including, but not limited to: creating static collections, creating dynamic collections, composing queries, creating applications, creating application packages, creating diver packages, maintaining and updating Task Sequences, adding new models to a Task Sequence for bare metal OS and applications deployment, creating and configuring configuration Items, creating and configuring Client Settings and creating and updating boot images.Â
3) Minimum four years of experience participating in an IT team greater than 10 members and involved with groups who experience transformation changes. 4)Â Minimum two years of experience using Group Policy to create new policies and maintain existing ones. 5) Minimum two years of experience creating and managing the following objects in Active Directory: Computer, User, Group, and Organizational Unit.Â 6)Â Minimum one year of experience creating scripts with PowerShell. 7)Â Minimum one year of experience administering virtual desktops using VMware Horizon. 8)Â Minimum one year of experience maintaining, creating, and configuring virtual desktop pools in VMware Horizon. 9)Â Minimum one year of experience managing network file space.Â 10) Minimum one year of experience with Microsoft BitLocker Administration and Monitoring (MBAM). 11)Â Experience with Windows Server 2012 or newer. 12)Â Experience with Microsoft Office 365 deployment. 13)Â Experience with Microsoft Exchange (client \ server experience) with Outlook 365.Â 14)Â Experience with Mobile device management experience. 15)Â Experience with Microsoft Azure. 16)Â Experience with Microsoft Intune. 17)Â Experience with Microsoft licensing and Key Management Server (KMS).Â 18)Â Experience with desktop local data backup solutions (e.g. MozyPro and CrashPlan). 19)Â Cloud Storage experience (e.g. MozyPro, OneDrive, Box).Â 20)Â Experience with Desk Side support within an academic environment.Â 21)Â Experience using incident tracking software and use of ITIL incident management practices. 22)Â Experience creating batch files. 23)Â Experience deploying and administering operating systems images.Â 24)Â Experience with network printing environments.Â 25)Â Experience administering JAMF Casper Suite.
1)Â Microsoft SCCM certificationÂ
2)Â JAMF certificationÂ
3)Â Microsoft certifications in general
4)Â Apple certificationsÂ Â
2) Cover Letter
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Internal Number: JR06452
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