Assistant Director Housing Services Upper Class Students
About Northeastern: Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.
About the Opportunity:
To support and enhance the mission of the Housing and Residential Life Department, the Assistant Director of Housing Services will be responsible for creating, engaging in, and maintaining a comprehensive residential environment that is academically and socially stimulating and will coordinate all housing operation and administration.
Responsibilities: This position requires significant interaction and collaboration with the Residential Life team and outside constituents such as Information Technology Services, Athletics, Pipeline Programs, Academic Advising, Facilities, Student Financial Services, Disability Resource Center, University Scholars, Public Safety, Dining Services, etc.
Reporting to the Associate Director of Housing Services, this person will provide leadership to the team overseeing on-campus housing services, which includes the room assignments and billing of over 9,000 students and customer service. The Assistant Director will also be responsible for the planning, coordination and implementation of all aspects of the housing assignment processes for all upperclass, graduate and law students.
The Assistant Director will oversee and become the Department's point person for all upperclass students, including those returning from Co-Op experiences or study abroad in their transition back to the Boston campus.
Additional responsibilities include the communication and marketing of all assignment processes for undergraduate, graduate, and law student housing.
The Assistant Director will also oversee assignments for the summer residential housing program. This includes collaboration with Conference Housing & External Events, Orientation, and Facilities in planning for summer housing open buildings. The Assistant Director will provide support to the Residential Life staff for the semester transitions, called move-to-from.
The Assistant Director must be comfortable working in a very fast-paced environment and resolve conflicts and disputes in a professional manner. They must possess the ability handle confidential information in a sensitive manner; be detailed oriented; possess strong administrative experience and communicate clearly and effectively to a diverse student, parent and staff population.
The Assistant Director must possess enthusiasm for higher education and a commitment to the mission and goals of the University through their dedication to customer service.
Master's in Student Personnel or related degree preferred and 2-4 years' experience on a College/University setting required.
Customer Service Skills: professionalism; diplomatic; reliable and consistent service; ability to assess problems and customer needs; Able to handle difficult customers and situations.
Some experience with housing database systems required
Management experience and experience supervising student staff: leadership skills; ability to motivate others; diplomatic and consistent; conflict mediation skills; able to work as a part of a team; some training and development experience preferred;
Excellent organization skills- Attention to details.
Knowledge of PCs, Word, Excel, Windows applications and website maintenance and development. Functional use of database applications preferred.
Strong Communication and Public Speaking Skills: Ability to communicate information to large groups of parents and students at Orientation and Admissions Open House presentations; listens well; good verbal and written skills, including the ability to proofread publications and other written materials.
Demonstrate ability to multi-task in a fast-paced, high traffic environment.
Ability to handle sensitive and confidential materials.
Willingness and ability to adapt and learn quickly new policies and procedures.
Salary Grade: 11
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.