Schedule: M-F, 8am-5pm; evenings and weekends as necessary
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation's education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
The Recruiter, Workforce and Adult Students will be a persuasive communicator and relationship builder with a passion for the great outcomes that can result from a Columbus State education. Leveraging industry contacts and relationships within the corporate/workforce environment, this role will promote the College to the adult student population. This position requires someone who can build rapport quickly with potential students, employers, and other key stakeholders.
Represents and promotes the College and recruits prospective students. Arranges and conducts targeted recruitment activities, seeks to grow a pool of prospective students and, through a combination of mass communication and individual relationship building, nurtures prospects through to admission and enrollment. Establishes expertise in the characteristics, goals, media consumption habits, and locations of prospective students and leverages this expertise to attract quality students. Maintains regular contact with future students and performs follow-up communication to ensure they are progressing through the application/enrollment process. Collaborates with and executes referrals to department faculty and staff, admissions office team members, and other college departments/personnel to facilitate enrollment.
Provides admissions and enrollment process information. Assists with the application process and next steps for enrollment. Provides information on programs of study, campus services and resources, student life, and opportunities for campus involvement. Assists individuals, as well as groups of prospective students, in-person, by phone, and by email, as well as other electronic/virtual and social media tools. Explains educational program options and transfer opportunities and assists students with developing a plan of action and setting proper expectations. Assists with on-campus visits, providing campus tours, special event programming, and other internal and external recruitment activities. Provides outreach and follow-up support via written and phone communications. Tracks all activities, evaluates their effectiveness and recommends outreach changes and improvements.
Works with department faculty and staff to facilitate a deep understanding of the College's programs and associated academic, co-curricular, and career-development opportunities. Establishes enduring relationships with executives, managers, community leaders and other personnel to establish relationships resulting in enrollment in the adult population. Establishes and maintains relationships with area companies and others in the adult recruitment field to identify and yield prospective students.
Audits and tracks competitor activity in order to articulate the College's unique offer and the advantages realized by recent graduates of the College; provides recommendations/briefings to inform marketing efforts designed to differentiate College programs. Keeps accurate records, completes and maintains all required documentation, including input of contacts into CRM, as well as outreach activity statistics and reports.
Other Duties and Responsibilities
Attends all required department meetings and training. *Regular, predictable, and punctual attendance is required.
Usual Physical Requirements
The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and regularly stands and walks to provide functional coordination for a few work units. Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls. Employee converses verbally with others in person and by telephone. Vision demands include close, detailed vision when focusing on computer screen. Employee occasionally lifts or exerts force up to 10 pounds.
Typical office environment.
Knowledge, Skills and Abilities: Knowledge of: territory management, marketing, recruitment and outreach operations; communication and relationship-building strategies; customer service and public relations principles; community college philosophy and operations; student development; admissions and enrollment management objectives and strategies; family rights and privacy act; report development and analysis; event planning; student information system functions and queries; computer software programs, applications, database management; standard office practices and procedures. Skill in: verbal and written communications; public speaking; developing, organizing, implementing, and evaluating outreach initiatives, programs and special events; multi-tasking and project management; maintaining good public relations and excellent customer service; follow-up; problem solving; application of job software programs; general typing and administrative work; operating general office equipment. Ability to: Appreciate diversity and work effectively with persons of varying cultures and backgrounds; develop and maintain positive and productive working relationships with associates, supervisors, job contacts, and general public; Identify, develop/plan and execute on needed initiatives and strategies for the department; speak effectively to individuals and large groups; answer routine and complex inquiries in-person, by phone, by email, using online chat and other social media tools; exhibit a pleasant telephone manner; work independently, demonstrating initiative and follow-through, as well as work as part of a larger team; organize and manage multiple tasks; demonstrate flexibility; maintain confidential and sensitive information; maintain accurate and complete work records; implement program evaluation and data analysis.
Bachelor's Degree in Business, Marketing, Public Relations, Communications, Higher Education Administration, or a closely related field. Five (5) years of tangible success in outside Sales, Recruitment, Marketing, Promotional Environment. Familiarity and established industry contacts within corporate/workforce environment. *An appropriate combination of education, training, coursework and experience may qualify a candidate.
Internal Number: req2684_1567622858
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.