IMPACT Online Learning Coaches provide online and phone support to adult learners in online, competency-based education (CBE) programs developed by the Vinod Chachra IMPACT Lab at Radford University. The responsibilities of the Learning Coaches include, but are not limited to, answering questions regarding online competency-based instruction, providing guidance for the use of online simulations and virtual labs, reviewing learning analytics, and managing learner progress and completion rates. This position will also assist with the build of the content delivery through the online platform and be required to perform reliable document editing. The ability to communicate in a positive and supportive fashion is essential to the role.
Strong verbal and written communication skills.
Strong ability to read content and correct for any errors in spelling, punctuation, and grammar.
Excellent organizational and documentation skills.
Proficiency with technology and technological resources.
The capacity to work at a computer/phone for significant periods.
The ability to travel for training on multiple occasions per year.
The ability to work evening or weekend hours to support nontraditional learners.
Strong customer service experience.
Experience with computer functions such as word processing, spreadsheets, and database entry.
A familiarity with learning management systems and online learning support.
Experience working in a competency-based learning environment.
Experience assisting students with academic, technological, and life challenges.
Experience guiding students thru complex instructional activities.
Previous experience with student support in an academic setting.
Higher education teaching or advising experience.
Previous experience working in an academic or professional office environment.
Work Location: Other
Posting Number: C00162P
Position Number: C00837
Department: IMPACT Lab-11026
Internal Number: 7280
About Radford University
Radford University serves the Commonwealth of Virginia and the nation through a wide range of academic, cultural, human service and research programs. Radford University is committed to creating and supporting a highly productive, diverse and qualified workforce. As one of the largest employers in the region, Radford University seeks employees who support teaching, research and the public service mission of the university.