The Associate IT Director of Support Services is a key position responsible for the oversight of highly technical teams that provide Tier 1 and 2 Technical Support for numerous Academic and Administrative Units.
This position reports to the Director of IS Support Services and assists in activities required to plan, design, coordinate, implement and support cost-effective technology-based systems and services following organizational standards and best IT practices.
Support Services consists of 70 employees and four direct support areas (Support services, Enterprise Support, IT procurement (hardware and software) and the Computer Lab Management office within Information Services. Additional information on the department can be found at: https://www.umkc.edu/IS/insideIS/
IT personnel with supervisory, budgetary and technical skills would be a great fit for this position. The position is primarily a standard M-F workweek but does require some night and weekend support in case of emergencies.
Bachelor degree. 5+ years' experience in the direct delivery of IT support. 3+ year's supervisory experience. Employee must carry a cell phone where they can be reached for emergency support.
Excellent verbal and written communication skills
Ability to think strategically, as well as tactically, and to exercise sound judgment in problem solving and priority/goal setting
Strong service-oriented attitude
Strong technical and analytical skills
Strong management skills sufficient to successfully manage people
Project management skills and ability to effectivity prioritize projects
Demonstrated experience working with cross-functional teams and departments
Ability to mentor and lead less experienced colleagues, both within and outside of the department
Ability to provide operational leadership and guidance to department staff
Full Time/Part Time
73,000 - 83,000
Open until filled.
Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachments. Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).
For questions about how applicants apply, please call (816) 235-1621, or if you are experiencing technical problems, please call (855) 524-0002.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.
Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use the following links:
Founded in 1929 as the University of Kansas City, UMKC has expanded to three campuses, which house 11 different schools and colleges. We are a great university in one of America’s “smartest cities.” Today, UMKC is Kansas City’s 24th-largest employer, with over 3,500 staff and faculty supporting our more than 14,000 undergraduate, graduate and professional students. As a UMKC employee, you’ll belong to an engaged, diverse community. You’ll also enjoy many competitive benefits, including health, dental, life and other insurance plans; a comprehensive retirement program; and significant tuition assistance and reimbursement programs for employees and their qualifying dependents. For more information, visit the Benefits page. With career options in numerous fields, both academic and administrative, UMKC could be just the opportunity you’ve been looking for.