The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Pennâ™s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Job Profile Title
Job Description Summary
Under the supervision of the Senior Training Specialist, and alongside the Training Specialist, the Training Coordinator will be responsible for the administrative needs of the Atlas Training Team in their delivery of training for Development and Alumni (DAR) specific business processes, policies and procedures relative to fundraising, alumni relations, prospect management and gift processing using Atlas (PeopleSoft Contributor Relations software as deployed at Penn), the Mobile Volunteer Portal, Online Giving, Giving Pages, iModules, Sharepoint and other technologies as needed.
The Training Coordinator will work with the Senior Training Specialist and the Training Specialist in troubleshooting and problem solving of the above-mentioned DAR technologies, provide one on one training to DAR Staff and Student workers, and serve as a backup trainer as needed. The Training Coordinator will also help manage the operational aspects of centrally sponsored DAR events.Â It is expected that the Training Coordinator will become a subject matter expert on all DAR technology systems.
Access and Systems Security
Manage account access
Create accounts for new staff
Terminate existing staff accounts as necessary
Grant access to Atlas using a granular permissions structure
Manage class schedule and training calendar
Schedule classes in Knowledgelink, the learning management system
Manage class attendance and registration
Provide one on one and small group training to DAR Staff and student workers
Provide classroom training to DAR staff as needed
Training Material Update
Work with the Senior Training Specialist and Training Specialist to keep training materials fresh and relevant as technology is enhanced and updated.
Create new and update existing training material, web-based training and training tailored to serve a particular department or unit
End User Support
Participate as an integral member of the Atlas Help team and provide software expertise to the troubleshooting of end user questions and problems. This position requires expert knowledge of the software
Execute data loads using an ISC developed utility and assist the field with data entry projects
Work with outside vendors to resolve user issues
Update the DAR HR Onboarding website, Atlas Training websites and various other school and center websites as needed.
Work with the Senior Training Specialist and Training Specialist in their management of the centrally sponsored DAR event operations by handling registration processing, broadcast email reminders, nametag generation, attendance list circulation, event data, and event attendance loading into Atlas.
High school diploma and 5-7 yearsâ™ experience or the equivalent combination of education and experience required.
Self-motivated individual who is eager to learn new skills and new technologies.
Team player with strong customer service skills.
Clear communication skills (written and spoken).
Ability to multi-task in a fast-paced environment.
Ability to create professional looking documents and PowerPoint presentations
Technical proficiency in relational databases and the Microsoft Office Suite with the ability to adapt torapidly changing technologies.
Familiarity with web training software programs, e.g., Articulate 360 preferred
Ability to lift up to 25 lbs.
Occasional weekend or evening work required â“ Alumni Weekend required
Please provide a resume and cover letter for consideration. Please upload all documents in the âœResume/CVâ section of the application prior to submitting.
Job Location - City, State
Department / School
Development and Alumni Relations
$20.00 - $36.00
Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Internal Number: JR00003787
About University of Pennsylvania
Penn has a long and proud tradition of intellectual rigor and pursuit of innovative knowledge, begun by Benjamin Franklin in 1740. That tradition lives today through the creativity, entrepreneurship, and engagement of our faculty, students, and staff. Academic life at Penn is unparalleled, with an undergraduate student body of 10,000 from every U.S. state and around the world. The entering class of 2015 is the most talented and diverse in Penn's history. Consistently ranked among the top 10 universities in the country, Penn welcomes an additional 10,000 students to our top-ranked graduate and professional schools.