OFFICIAL TITLE: Clerk IV, Career Services and Binienda Center
SUPERVISION RECEIVED : Directly reports to the Director of Career Services and indirectly reports to the Director of the John J. Binienda Center for Civic Engagement
General Statement of Duties: The Clerk IV is responsible for front-line customer service functions, including answering phones, answering emails and greeting guests. The incumbent will provide general clerical assistance for the Career Services and Binienda Center staff, including scheduling appointments.
Responsibilities: (E) = Essential 1. (E) Responsible for exceptional front-line customer service; greeting guests, answering telephones, and responding to inquiries related to the departments according to established procedures. 2. (E) Researches and authorizes new contact requests and position postings in online job/internship database. 3. (E) Supervises and schedules student office workers, including completion of all hiring paperwork needed for Human Resources. 4. (E) Orders and maintains office and programing supplies, keeping office well-stocked and organized. 5. (E)Maintains all resource materials and works with Marketing/Printing and Publishing to order and print program and office items. 6. (E) Supports office events including scheduling of student appointments and booking space for events on campus. 7. (E) Prepares documents to include letters, memos, emails, sign-up lists, reports, etc. related to office events and activities. 8. (E) Files materials in accordance with prescribed classification system, converting print files to electronic files where applicable; ensures all files are accessible and accurate. 9. (E) Compiles statistical information to be included in reports of office activities. 10. (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students. 11. (E) Responsible for contributing to the WSU Strategic Plan. 12. (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives. 13. Performs other duties as assigned within the Clerk IV classification a. Classification specifications are available at http://www.mass.edu/foradmin/humanresources/classspecshrd.asp
1. Must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) any equivalent combination of the required experience and the substitutions below.
I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *
II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *
III. A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience. *
IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of two years of the required experience. *
*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
NOTE: Educational substitutions will only be permitted for a maximum of two years of the required experience. 2. Knowledge of the English language including spelling, word meaning and word usage. 3. Ability to understand and apply the laws, rules, policies and procedures governing assigned unit activities. 4. Ability to read, write, and comprehend the English language. 5. Ability to use proper grammar, punctuation and spelling 6. Ability to follow written and oral instructions. 7. Ability to assemble items of information in accordance with established procedures. 8. Ability to work accurately with names, numbers, codes and/or symbols. 9. Ability to file material in accordance with standard filing procedures. 10. Ability to maintain accurate records. 11. Ability to communicate effectively in oral expression. 12. Ability to establish and maintain harmonious working relationships with others. 13. Ability to deal tactfully with others. 14. Ability to perform arithmetical computations with speed and accuracy (addition, subtraction, multiplication and division). 15. Knowledge of proper telephone procedures for making and receiving agency calls.
Preferred Qualifications: 1. Strong Microsoft Office skills, including Word, Excel, and PowerPoint. 2. Knowledge and ability to create and use google docs. 3. Ability to handle multiple responsibilities and deadlines simultaneously. 4. Strong customer service skills. 5. Experience as a frontline team member in a high traffic office setting. 6. Experience in working in a higher education setting.
Salary: $1,563.48 (Bi-Weekly)
Shift: Monday-Friday 8:00am - 4:15pm
Days off: Saturday-Sunday
Worcester State University is an Affirmative Action/Equal Opportunity Employer, which seeks to reflect the diversity of its community.
This is a non-exempt, full-time, benefited position that is governed by the AFSCME Collective Bargaining Agreement.
All applicants will apply online through Interview Exchange. Necessary documents for submission include a cover letter, resume and a list of 3 references. Documents which cannot be uploaded to one's e-applicant account can be sent by email to HR@worcester.edu, fax to 508.929.8163, or by mail to the following address:
Human Resources Worcester State University 486 Chandler Street Worcester, MA 01602-2597
Successful applicants will be required to submit to a post offer, as well as a nationwide background check prior to beginning employment.
Internal Number: 115394
About Worcester State University
WORCESTER STATE UNIVERSITY is a vibrant public university located in the residential west side of Worcester, Massachusetts, the second largest city in New England and home to 38,000 college students at more than a dozen colleges and universities. Situated on a compact 58-acre campus, the University offers 50 undergraduate and graduate academic programs to more than 6,400 students annually. The Princeton Review ranks us as one of the 75 "Best Value" public colleges in the country, as well as a "Best in the Northeast" college.