The Financial Aid Navigator serves as the primary contact for students, parents and other members of the community, answering questions and providing information about the financial aid process. The Financial Aid Navigator provides accurate information on the status of applications and on documents relevant to the financial aid process.
OVERALL PURPOSE AND RESPONSIBILITY
The most important overall responsibility of all RCBC employees is to provide service in a pleasant, helpful, and effective manner to our students, members of the college community and the public.
Accepts responsibility for the timely preparation of student outcomes assessment efforts of the faculty in planning, collecting data, and reporting dates as they relate to course outcomes, program outcomes, general education outcomes, and developmental program outcomes. Actively participates in setting annual division goals and objectives, completing OIR reporting forms, collecting data, analyzing data, and preparing a report using guidelines established by OIR.
SPECIFIC DUTIES AND RESPONSIBILITIES:
Provides basic and individualized financial aid information to students, faculty and other members of the College community.
Complies with the Family Educational Rights and Privacy Act (FERPA) in all duties.
Tracks documents and prepares student files for review.
Assume a share of the responsibility for answering telephones, mail, email, faxes and other communications as assigned.
Provides problem-solving and customer service assistance in a pleasant and knowledgeable manner as a member of a cross-functional team.
Perform special projects and assignments as directed.
Performs other related duties as assigned.
High school diploma required; Associate’s degree preferred.
Relevant experience may substitute for education.
Minimum of two years customer service experience.
Experience in financial aid strongly preferred but not required.
Strong interpersonal skills and attention to detail
Strong communication and organizational skills
Able to work under pressure with limited time expectations
Knowledge of basic office equipment and machines including computers, scanners, and copiers as well as software applicable to a high functioning financial aid office.
Ability to work as a member of a cross-functional team
Ability to work effectively with students, faculty and other members of the college community
Internal Number: VF112
About Rowan College at Burlington County
Rowan College at Burlington County, a comprehensive community college, provides all individuals access to affordable and quality education.