Title IX Complaint Resolution Officer Office of Provost/EVC
Job #: 1909049
Full Time; Career Full Salary Range: $4,775.00-$11,875.00/monthly. Salary commensurate with qualifications and experience.
UC Santa Cruz strives to embrace diversity in all its forms; it strives to be an inclusive community that fosters an open, enlightened & productive environment.
The Complaint Resolution Officer (CRO) reports directly to the Deputy Title IX Officer with general oversight by the Title IX Officer. Under general supervision, the CRO focuses on responding to Title IX complaints of sexual harassment, sexual violence, and sex discrimination. The CRO exercises independent judgment during the intake, and alternative resolution of complaints and in generating strategies and/or recommendations for the resolution of complaints. The CRO also provides impartial consultation, conflict resolution, and problem solving in response to complaints and inquiries received from members of the campus community and affiliates, including employees, students, parents, and the public. The CRO is considered a campus subject matter expert on complaint resolution best practices, conducts relevant research and makes recommendations to the Deputy Title IX Officer and Title IX Officer regarding continuous quality improvement in unit complaint resolution operations. The CRO may also conduct trainings on best practices for prevention of sex/gender discrimination and harassment, including sexual harassment.
The Title IX office of the University of California, Santa Cruz is charged with ensuring University compliance with all Title IX related policies and procedures by responding to all campus Title IX complaints and reports. The Title IX office facilitates alternative resolutions and conducts formal investigations of complaints and reports filed by students, employees, and the public.
The UC Santa Cruz Title IX office has a Title IX Officer, a Deputy Title IX Officer, four Principal Investigators/Complaint Resolution Officers, one Complaint Resolution Officer, a Response Team Coordinator, and an Executive Assistant.
This position requires passing a pre-employment criminal history background check. Selected candidates cannot begin work until passing their background check. Please note: Time required to complete this process may vary and can be lengthy.
Undergraduate degree in related field or equivalent professional certification, work experience and training.
Demonstrated experience in successful assessment and resolution of concerns and complaints brought to an office like the Title IX office including, but not limited to, strong skills in and working knowledge of conflict resolution, problem solving techniques, complaint screening, witness interviewing, providing consultation and advice, and mediation/developing a resolution agreement.
Strong analytical skills, particularly the ability to analyze and apply complex laws, legal guidance and policies.
The ability to exercise independent judgment, to assess and negotiate complex, highly sensitive situations.
Ability to maintain confidentiality, be discrete, and maintain neutrality in the face of resistance, indifference or hostility. Commitment to principles of due process, fairness and respect.
Position is open until filled; Initial Review Date: 09-25-2019
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
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