The Technology Integration Specialist facilitates the use of technology for university staff and faculty with a focus on consultation and support for administrative offices. Analyzes work flows and specific job needs in a particular department or for an individual and recommends technology solutions. Additionally, provides traditional technical support including hardware configuration and equipment replacement. The Technology Integration Specialist is a member of the Client Services group, a customer service-oriented team. He or she is a team player who thrives in the professional and collegial environment of Information Technology Services (ITS) and helps the entire group to succeed.
STATUS: Full-Time, 12 Month, With Benefits WORK HOURS: 8:30am-4:30pm, Monday-Friday FLSA: Exempt MINIMUM PAY: $54,155 / year. Salary Commensurate with Experience.
Essential and Related Functions:
Works with the Director of Client Services to ensure that the technology needs of the faculty and staff are being met.
Engages directly with campus users to understand/evaluate business needs and deliver best technological solutions on a consultative basis.
Collaborates with the Enterprise Applications group within ITS to plan and provide excellent user support for enterprise systems.
Assists staff in exploring, evaluating and implementing new equipment, software and other business technologies.
Works collaboratively with the larger Client Services group and other groups within ITS to plan for the effective delivery of services, troubleshoot issues and resolve problems.
Leads and/or collaborates on various ITS projects across the university.
Works with the Information Desk staff to respond to help requests in a timely manner and track trends to improve the overall process.
Manages the life cycle of computers and printers across various administrative offices. This will include hardware configuration, imaging, software configuration, deployment, maintaining inventory records, ongoing troubleshooting and repair, and decommissioning.
Manages several computer labs across campus.
Provides robust documentation of inventory, procedures and work performed.
Stays abreast of new technologies, evaluates possible impact/use for the university community and aids implementation when appropriate.
Performs other related duties as assigned.
Strategic Thinking - Keeps the University's strategic objectives in mind when developing and contributing to plans and initiatives for own work group. Is able to explain the link between team goals and the University's strategic direction to work group. Makes informed decisions based on a clear understanding of the impact and consequences involved. Considers key financial factors (e.g., budget, revenue, resources) when making decisions.
Change Adaptability - Stays focused on own work and responsibilities in a changing work environment. Is able to quickly reprioritize to ensure resources (e.g., work group members, systems, tools, etc.) are in place to achieve change objectives. Responds positively and is supportive of change initiatives.
Communication and Networking - Articulates thoughts clearly and is able to offer logical arguments to gain acceptance of an idea in a positive manner. Consistently communicates to work group and/or supervisor ensuring that everybody is well informed. Proactively builds informal networks at own level and uses them to drive results within own work group.
Drive for Results - Seeks to identify specific improvements or opportunities to combine duplicate efforts to increase efficiency. Takes personal responsibility for seeing tasks and assignments through to completion. Sets high standards for work/deadlines and demonstrates a drive to deliver quality work within the allotted time.
Self Development and Motivating Others - Establishes productive working relationships by actively participating in meetings and activities. Listens carefully, encourages and accepts other points of view. Seeks work group input and encourages their participation and involvement. Stays informed on events, trends and other developments in own field of work (e.g., regulations, policies, standards and practices).
Bachelor’s degree and at least two years’ experience in a business or technology support environment, preferably in higher education, or a combination of education and experience from which a similar skillset would be obtained. The candidate should have an intense curiosity about information technology, and be motivated to learn new technologies as needed. Must be customer service focused. Demonstrated consultative skills required, please identify such in cover letter. Required technical skills include configuring and supporting the Windows and Mac environments and troubleshooting technological problems. Knowledge of office productivity and e-mail tools is essential. Strong troubleshooting and communication skill are essential.
Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
Grasping: Applying pressure to an object with the fingers and palm.
Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
Kneeling: Bending legs at knee to come to a rest on knee or knees.
Crouching: Bending the body downward and forward by bending leg and spine.
Reaching: Extending hand(s) and arm(s) in any direction.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
Types of Work:
Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Complete the online application and upload a resume, cover letter, and list of three professional references with contact information. Review of applications begins September 20, 2019 and will continue on a rolling basis until the position is filled.
Equal Employment Opportunity Statement
Washington and Lee is an Equal Opportunity Employer. As such, we are interested in candidates who are committed to high standards of scholarship, performance and professionalism and to the development of a campus climate that supports equality and diversity in our faculty, staff and student body. Job description requirements are representative, but not all?inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
Statement of Commitment to Diversity
Washington and Lee affirms that diverse perspectives and backgrounds enhance our community. We are committed to the recruitment, enrichment, and retention of students, faculty, and staff who embody many experiences, cultures, points of view, interests, and identities. As engaged citizens in a global and diverse society, we seek to advance a positive learning and working environment for all through open and substantive dialogue.
About Washington and Lee University
Washington and Lee University is an independent liberal arts university founded in 1749, named for an early benefactor (George Washington) and an innovative president (Robert E. Lee). The campus is a national historical landmark, the city offers small-town charm, and the Allegheny and Blue Ridge Mountains provide unparalleled surroundings. Students govern themselves in a community based on trust and honor. The faculty of teacher-scholars pursues a student-oriented approach to scholarship and nurtures lifelong relationships with the pupils. The curriculum blends traditional liberal arts and sciences with pre-professional programs in business, journalism and law. W&L prepares graduates for a life of learning, achievement, leadership, service and engaged citizenship in a global society.