The Salesforce CRM Manager serves as a key member of the Admission team. This position must have a solid business process acumen and possess exceptional attention to detail. The primary responsibility is to take initiative in providing management, oversight, reporting and organization for the Admissions Salesforce CRM (Enrollment Rx) and function effectively in a support role under the Director of Enrollment Services System and Technology. This position is a key contributor in meeting enrollment goals University-wide.Responsibilities: Ensure that the Salesforce CRM system meets the functional needs of the department and staff in meeting enrollment targets for all university programs at all campuses Work with Informational Services to maintain and monitor timely and accurate data flow between the Salesforce CRM (EnrollmentRx) and the Student Information System (Ellucian Colleague) Develop and provide regular reports and data analysis related to recruitment and enrollment goals Create views, manage dashboard reporting, run imports, monitor and ensure data integrity Responsible for the processing of applicant information into Colleague student information system Bridge the gap between units in resolving CRM usage issues Facilitate training and information gathering sessions, troubleshoot issues and provide solutions associated with CRM system Responsible for ongoing user support, training and development Support Enrollment Services with all data and application logistics Work with Marketing staff to manage events and prepare HTML emails for campaigns within Salesforce Work with Admissions Operations staff to manage email communication plans through Salesforce to applicants, accepted and deposited students. Oversee implementation of campaign automation and communication setup and ongoing day to day maintenance Other related projects, duties and responsibilities as assigned and deemed necessary to meeting enrollment goals Has oversight on the usage of applications within the CRM Assist with onsite recruitment events Work collaboratively with all units under the Enrollment Services and Marketing units Participate in weekly operations and marketing meetingsAdditional responsibilities may be assigned by the supervisor.Qualifications:Required: Bachelor?s degree and a minimum of 3-5 years relevant and progressive experience A valid driver?s license Salesforce Certification strongly preferred Demonstrated success as a member of an admission team in the higher education or private secondary setting as well as a solid working knowledge of student recruiting, student records management, enrollment operations and admission process Experience and familiarity with database management and Salesforce, and proficiency with MS Office suite Experience and familiarity with research and analysis of data and the ability to design, produce and interpret statistical data for admission Excellent written and oral communication skills Strong presentation and interpersonal communication skills Strong project management skills Occasional evening and weekend hours are required Must be goal or results-oriented Demonstrated ability to work effectively both independently and as part of a team Ability to fulfill job requirements in a fast moving, high-energy area and ability to meet deadlines while demonstrating great attention to detail Ability to multitask and effectively function in a fast-paced and team environmentMCPHS offers a competitive salary and excellent benefits that includes a substantial contribution toward the cost of medical and dental insurance, generous time off benefits, and a significant pension plan contribution. To learn more about our total rewards, please visit MCPHS Total Rewards.ApplyTo apply, please visit www.mcphs.edu/careers. Attach a cover letter and a resume. No phone calls, please. Principals only. No relocation available. Finalist candidate(s) for this position will be subject to a pre-employment background check as a condition of employment. MCPHS University is an equal opportunity employer. Applicants who would enrich the University?s diversity are encouraged to apply.About UsMCPHS University, an innovator in health and professional education, is setting the pace in the health science fields. MCPHS has more than 7000 students across campuses in Boston?s Longwood Medical Area, downtown Worcester, MA and downtown Manchester, NH. Here, we are preparing future generations of global leaders and promoting systems to improve the health of the public. In the midst of implementing an ambitious strategic plan that will bring us to our 200th anniversary in 2023, MCPHS offers meaningful work that benefits society overall, provides competitive salaries and comprehensive benefits, and fosters a sense of connectedness and collaboration among our employees. We are a fast-moving, data-driven educational institution with a strong entrepreneurial mindset. Come join us and be a part of a diverse community that is at the forefront of advancing the healthcare landscape! To learn more about working at MCPHS University, please visit Careers at MCPHS.
Internal Number: 7715
The five educational institutions that make up Colleges of the Fenway view diversity as a key component in the growth of our students' educational experience as well as our ongoing journey as professionals charged with maintaining the world class status of our institutions. By drawing from a wide cultural palette, we ensure that we have access to the full range of talent available. Through our respect for the vast array of backgrounds we create an environment that will help that talent grow. It is within an environment of respect that we are able to build and work toward our goals. Our goal is to create an atmosphere that values mutual respect. All Colleges of the Fenway members have policies and practices designed to safeguard our healthy environment as well as provide the support and access needed to do so. The Colleges of the Fenway are located in the heart of Boston?s academic, scientific and cultural communities and is within walking distance from landmarks such as the Museum of Fine Arts, Fenway Park, Symphony Hall and world renowned medical institutions. Jobs at Emmanuel College: http://emmanuel.edu/About_Emmanuel/Employment.htmlJobs at Massachusetts College of Art and Desig...n: http://www.massart.edu/About_MassArt/Careers.htmlJobs at Massachusetts College of Pharmacy and Health Sciences: http://www.mcphs.edu/about-mcphs/careers-at-mcphsJobs at Simmons College: http://simmons.edu/overview/about/jobs/Jobs at Wentworth Institute of Technology: https://jobs.wit.edu/