Provide technical leadership in creating, implementing and maintaining Salesforce CRM.
Provides operational support, including administration of Salesforce CRM system to ensure they are running and maintained in keeping with institutional standards and best practices.
Supports ongoing requests for enhancement and optimization, aligns and prioritizes development tasks with the needs of stakeholders
Acts as a point of business process and technical expertise related to CRM. Provide guidance to the business regarding CRM solution design and implementation.
Acts as a point of technical expertise related to CRM systems capabilities and related technology.
Supports ongoing development within an agile, iterative development methodology and contributes to all phases of the software development lifecycle.
Minimum Experience / Education:
Bachelors Degree or equivalent combined year of education and experience
Preferred Education Skills and Experience:
The analyst band requires a foundation of knowledge and skills in area of specialization generally obtained from graduating from a four-year college or university with eighteen semester hours in programming and three years of experience in business application consulting or development. Experience in the field of work related to the position's role may be substituted on a year-for-year basis.
A minimum of 3+ years developing applications for the Salesforce.com platform
Salesforce Certified Platform Developer or equivalent experience
Salesforce Certified Administrator or equivalent experience
Strong working knowledge of out-of-the box Salesforce.com platform functionality
Familiar with Salesforce.com Lightning platform
Knowledge of Relational Databases, SQL and Web Application best practices
UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.