1. Plan, organize and manage an operation within Yale Dining to include: residential student meals, executive dining and conference services. 2. Provide support to Executive Chef in design, development and creation of a quality experience in the areas of: set up, decoration, linen, props and other aspects, daily service, special events, theme dinners and catered functions. 3. Provide support with menu forecasting standards with Culinary Excellence Manager. 4. Collaborate with the Managing Director and Culinary Excellence Manager to ensure the highest level of customer service by developing and overseeing service standards, customer service policies, quality assurance, in-service training, proper food handling and sanitation standards. 5. Conduct regular service inspections and evaluations to observe service, station appearance; and cleanliness and sanitation of production and service areas, equipment and employee uniform compliance. 6. Obtain guest feedback to create discretionary guest centric dialogue through surveys and "table touching." 7. Implement and monitor housekeeping, sanitary and safety rules and regulations. 8. Create and maintain strong working relationships with Heads of Colleges, faculty, administration, and students. 9. Supervise the service cafe and dining room during meal periods and special events. 10. Monitor revenue and expenses for all cost centers by reviewing weekly and monthly financial reports. 11. Process payroll, scheduling and attendance for all staff. 12. Provide support with inventory control. 13. Prepare operational reports and analyses setting forth progress, adverse trends and make appropriate recommendations. 14. Interview, select, train and evaluate service and support staff. Maintain positive employee relations and resolve issues in a timely and proactive manner. May be required to participate in and respond to grievances 15. Conduct performance management evaluations of service and support staff. 16. Maintain University policies and procedures. 17. May perform other duties as assigned.
Preferred Education: Experience managing bargaining unit employees. College or university dining service experience preferred.
Preferred Education, Experience and Skills: Experience managing bargaining unit employees. College or university dining service experience preferred.
Required Skill/ability 5: Ability to work flexible and demanding hours.
Posting Position Title: Guest Experience Manager (GEM)
Required Skill/ability 3: A proven track record of successfully controlling costs and managing annual budgets exceeding $3 million dollars. Experience with a computerized menu management/inventory system and knowledge of office and industry software applications. Strong Computer, Microsoft Suite and Menu Management Systems.
Work Week: Flexible or Non-Standard (for anything other than Standard)
University Job Title: Guest Experience Manager Rounds
Required Skill/ability 1: Ability to utilize exceptional communication skills to interact effectively with Heads of College, Deans and all other University constituents.
Required Skill/ability 4: Ability to effectively supervise and train a diverse work staff.
Required Skill/ability 2: Strong leadership, oral and written communication skills.
Bachelor's degree in Hotel/Restaurant Management or a related field and 3 years of previous Service Management experience; or an equivalent combination of education and experience.
Internal Number: 57771BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.