Recruitment/Workforce Development Services, Staff/Administrative
SUMMARY: Are you passionate about the importance of education, and the next generation of teachers? Join Queens' Cato School of Education for a truly rewarding and life-changing role in educating tomorrow's teachers. This full-time position is responsible for recruiting students for undergraduate and graduate programs in the Cato School of Education programs and providing academic support for Cato students from admission through graduation. The position supports the mission of the University and the goals of the Cato School of Education. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week.
Essential Duties and Responsibilities
Execute recruitment strategies for prospective student leads:
Generate leads through strategic social media strategy
Manage social media activity on Facebook, Twitter, Instagram, LinkedIn, etc.
Represent Queens University of Charlotte at college and K-12 school events
Foster relationships with HR departments, principals, and school officials to initiate and grow partnerships
Coordinate special events including open houses, information sessions and orientations on-and off-campus
Plan visits to areas surrounding Charlotte for meetings with school administrators and faculty to develop growth opportunity for education programs
Set and achieve recruitment goals
Advise prospective students throughout the admissions process:
Expertly communicate knowledge of all Cato School of Education program offerings to internal and external audiences
Provide accurate and consistent academic advising to all telephone, web-based, and walk-in inquiries
Develop and implement a successful contact strategy for applicants through the application process
Accurately assess transfer credits and provide unofficial transcript evaluation with new students
Interview prospective students and evaluate writing sample
Monitor progress of applicant files for completion for admission
Set and achieve retention goals
Advise students throughout their program:
Serve as the primary advisor for students in graduate education programs
Implement retention strategies for Cato students
Provide continuous outreach to students to ensure on-going registration
Maintain the integrity of student files for the Cato School of Education
Maintain accurate paper and electronic filing systems, including academic files, records, and databases, ensuring the security of highly confidential information, including FERPA-related records
Work with students to ensure up-to-date data on all students for advising, leaves of absences, etc.
Provide timely, accurate data reports to Cato leadership regarding enrollment, federal and state regulations, academic and accreditation needs
Assist with data reporting for Cato School of Education
Assist with course scheduling
Communicate proactively with the Registrar about course cancelations, wait lists, changes, and rooms
Other duties may be assigned as necessary to meet the needs of Cato School of Education and the University.
Experience, Knowledge, and Skills Required
Prior experience in sales, marketing, client management, or admissions, preferably in an academic setting.
Strong interpersonal and communication skills, including the ability to quickly establish rapport with a broad spectrum of people, both external and internal to the University.
Commitment to the University’s inclusive mission.
Experience managing social media activity for a similar-sized organization preferred.
Ability to exercise tact, judgment, and diplomacy while maintaining poise and professional image.
Excellent organizational and follow-up/follow-through skills to ensure completion of assignments within established time frames.
Ability to quickly learn and assimilate new systems and information.
Proven ability to plan and make effective presentations to small and large groups.
Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands.
Ability to work independently and as a member of a team.
Familiarity with FERPA and ability to apply that knowledge consistently and appropriately.
Computer proficiency in Microsoft Office Suite; proficiency with Microsoft SharePoint desirable.
Proficiency with enrollment or CRM software; Slate and Jenzabar preferred.
Bachelor’s degree (or equivalent combination of education and experience) in related field.
Physical Requirements (with or without reasonable accommodation)
Visual Abilities: Read reports, create presentations and use a computer system – 75-100% of the time.
Hearing: Hear well enough to communicate with co-workers, vendors and students – 75-100% of the time.
Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75-100% of the time.
Mobility: Open files and operate office machines; move between departments and attend meetings across campus – 75-100% of the time.
Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75-100% of the time.
Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50-75% of the time.
Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75-100% of the time.
Work in an office environment, involving contact with faculty, staff, students, service providers, and vendors.
Work has deadlines, multiple interruptions, high volume, and may be stressful at times.
Work has some evening and/or weekend hours and requires some travel, most often in private vehicle, occasionally via public transportation (e.g., air travel).
Nestled in a historic tree-filled neighborhood just minutes from Uptown Charlotte, Queens has provided students with transformational experiences for more than 160 years.
A private, co-ed, masters-level university, Queens serves undergrad and graduate students in academic programs across the liberal arts and sciences as well as the professional fields of business, communication, nursing, health and education. All degree programs are grounded in a liberal arts core to help students hone their critical thinking, problem solving and communication skills.
With a 10:1 student-faculty ratio, the university is known for its student-centered mentality, welcoming southern hospitality and talented and caring faculty. Queens fosters student success through an intimate learning environment and excellence in teaching.
In keeping with its Presbyterian heritage, responsibility and service to society are critical components of Queens' culture, as expressed in its motto "Not to be served, but to serve."
Queens emphasizes active, collaborative learning with a focus on a 21st century global curriculum that takes students beyond the classroom and into the Charlotte community and the world... at large. With the city of Charlotte as an extended campus, students have the opportunity to launch into abundant internships, community service and academic partnerships. Undergraduate students must complete at least two internships. In addition, the majority of Queens' undergraduates study internationally in hundreds of countries via faculty-led study tours, international internships, language-immersion programs and semester exchange opportunities.
By graduation, students have obtained a comprehensive education grounded in the liberal arts and filled with opportunities to ready them for successful careers and meaningful lives.