The Global Learning Office (GLO) at Northwestern University is actively receiving applications for a Study Abroad Program Manager. GLO coordinates all credit-bearing undergraduate study abroad for the university and advises students on a wide range of global learning opportunities. GLO also develops and administers specialized study abroad programs designed jointly with faculty from partner institutions, as well as exchange programs that allow Northwestern students to study and conduct research at premier partner institutions around the world.
GLO is seeking an experienced study abroad professional to play an integral role within the GLO team. The Study Abroad Program Manager works directly with students, faculty, and staff in the delivery and support of assigned GLO affiliated, faculty-led, customized, and exchange programs.
GLO actively recruits students from historically underrepresented backgrounds and provides resources and support throughout their study abroad experience. Applicants with experience supporting diverse students are strongly encouraged to apply.
Manages day to day operations.
Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained.
Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.
Coordinates administration and logistics for assigned portfolio of exchange, faculty-led, customized, and affiliated study abroad programs, which includes arranging student accommodations, international flights, local transportation, field experiences, etc. in partnership with faculty and staff from Northwestern and partner institutions.
Implements standards, regulations, and requirements for study abroad.
Advises and/or processes student visas for assigned programs.
Collects and tracks forms and requirements.
Reads & evaluates admissions files and participates in candidate selection.
Interviews and screens student applicants.
Budgets & Financial
Participates in budget preparation.
Maintains budget & associated analysis & reports.
Enters individual &/or summary of transactions into journals &/or general ledger or other NU enterprise system.
Reviews; ensures approval based on alternatives regarding practice & policy; analyzes and classifies transactions in accordance with established chart or coding of accounts; creates new accounts; prepares, processes, reconciles & provides receipts (as appropriate) for transactions.
Processes transfer &/or appropriation charges & may balance &/or close accounts.
Troubleshoots problems; performs vendor/account research as needed; obtains additional information or provides instruction & guidance by phone, US- or e- mail from customers/vendors; corrects or escalates.
Communication, Outreach & Recruitment
Incorporates social media and networking into program/project aspects as appropriate.
Strengthens partnerships with external resources by defining, promoting and marketing benefits of participation and involvement to the organization.
Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project.
Partners with Marketing & Communications Coordinator to create study abroad program marketing materials in print and multimedia.
Coordinates program orientation sessions and assists in the production of orientation guides, materials, and other resources
Collaborates with a designated set of Northwestern schools and departments, faculty, student groups, and various campus units to promote study abroad.
Organizes informational sessions and campus visits for representatives from assigned portfolio.
Observes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction.
Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc.
Implements corrective actions required as a result of surveys or other indicators.
May travel to program locations, as needed, to participate in site visits to assess study abroad program operations
Continually assesses programs in assigned portfolio, reviewing program evaluations and following up with students and programs as needed. Produces annual reports on each program for the University Study Abroad Committee (USAC). Prepares and presents new program proposals to USAC.
Faculty Support and Engagement
Strengthens Northwestern faculty engagement in and support for learning abroad through effective communications regarding curricula, student needs, program array, and program development opportunities.
Supports Northwestern and partner faculty in development and implementation of program courses, activities, and materials.
Arranges faculty travel and accommodations and assists with visas.
Assists with developing training materials for new faculty leaders and instructors.
Serves as liaison between faculty and Northwestern for administrative matters.
Manages academic quality and continued growth and expansion.
Reviews programs/projects to increase efficiencies to support growth.
Leads program/project updates and improvements.
Assists the Director and Senior Associate Director, as needed, in developing new Northwestern programs and partnering with affiliated program providers in alignment with mission.
Advising and Student Support
Advises prospective students in assigned portfolio of programs through individual meetings, email and phone, assisting them to choose appropriate study abroad options based on requirements, course offerings, academic preparation, familiarity with and interest in the host culture.
Advises outbound students regarding learning abroad policies and helps them prepare for their experiences abroad. Counsels students on issues such as accessibility, health and mental health, safety, identity and diversity, financial considerations, academic progress and conduct records. Participates in student conduct meetings and appeals panels. Responds to questions from parents/guardians and campus partners, as appropriate.
Continues to provide advising services to students abroad and counsels returnees on reentry issues, campus activities, volunteer opportunities and career options.
Minimum Qualifications: (Education, experience, and any other certifications or clearances)
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
1 year program/project administration or other relevant experience.
Minimum Competencies: (Skills, knowledge, and abilities.)
Excellent oral and written communication skills.
Intermediate knowledge of word processing, spreadsheet, email, and database software programs.
Well-developed organizational skills and the ability to independently prioritize and handle multiple tasks, turning general instructions into specific action steps.
Ability to quickly and effortlessly change direction based on new/changing priorities.
Proven problem solving skills and attention to detail.
Excellent interpersonal skills and the ability to advise with sensitivity, including providing appropriate referrals, maintaining confidentiality, and handling sensitive matters with tact and discretion.
Preferred Qualifications: (Education and experience)
Prior experience in an office or similar setting.
At least one of the following prior experiences: work in a college or university; work with undergraduate students; work in study abroad; coordination of educational programs.
Experience studying, living, or working within an intercultural context.
Bachelor’s in international studies, international education, or related field.
Professional work experience in study abroad and/or international program management and administration.
Professional work experience in a four-year college or university.
Prior experience studying, living, or working abroad.
Experience working with university staff, students, and faculty.
Experience supporting exchange, faculty-led, or customized study abroad programs.
Demonstrated experience in evaluating academic records.
Strong data management skills and experience with study abroad application and database systems.
Preferred Competencies: (Skills, knowledge, and abilities)
Excellent computer skills, including in-depth knowledge of spreadsheets, word processing, databases, and presentation software packages.
Experience with Symplicity products.
Foreign language skills.
Familiarity with regional and national education abroad networks and resources.
Demonstrated ability to analyze financial accounts and develop, manage, and monitor budgets.
Ability to handle complex projects and work independently to follow them through to completion.
Knowledge of current health, safety, and security issues, as they affect students abroad.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 36974
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.