Job Title: Supervisor, IT Classroom and Lab Management
Department: Academic Technology Services
Location: Columbus Campus
Employment Type: Administrator/Executive/Manager
Employment Status: Board Approved
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Exempt
Compensation Type: Annual
Schedule: M-F, 8am-5pm
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation's education and workforce landscapes.
With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation.
Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive
compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally.
The Supervisor of IT Classroom & Lab Management is responsible for managing a team of System Administrators that are responsible for developing, configuring and deploying lab environments across all campus Academic environments. This position also oversees a team that provides technician level support for all IT related equipment occurring in presentation spaces. This position will actively establish standards and set expectations that will support the college's missions and goals. This position will ensure that the entire team delivers a positive user experience in all Academic Spaces as it relates to academic technology used by the college. This role will also support physical and virtual environments hosted both internally and externally on multiple platforms that would include: Mac OS, IOS, Chrome OS, Windows OS and Linux. The incumbent will be responsible for leading the support of classrooms, events and IT equipment refresh efforts including the support of control systems, data projectors, signal processors and related technology.This position will also provide strategic vision as it pertains to instructional delivery and support.
Professionalism Leadership, Managing Work, Communication, Continuous Improvement, Resolving Conflicts, Customer/Student/Employee Focus, Driving for Results, Collaboration, Aligning, Performance for Success
ESSENTIAL JOB FUNCTIONS
Assigns and delegates tasks, provides direction, resolves issues and eliminates barriers, communicates job expectations, trains project staff and develops professional growth opportunities. Carries out, explains, interprets and enforces department and institutional policies.
Conducts annual employee evaluations, and recommends pay increases, promotions and other personnel actions. Approves leaves and authorizes work schedule alterations as appropriate. Participates in employee selection process. Administers disciplinary actions upon approval, and in collaboration with Human Resources.
Coordinates distribution of lab support service, configuration and design. Ensures that computer labs are in working order prior to, and after use by faculty, staff, and students. Provides assistance to faculty and staff in determining software needs for lab instruction.
Supervises the on-going preventative maintenance of classrooms and labs to ensure full functionality of IT equipment for students and faculty. Supports campus events through the deployment of audio visual technology (PA systems, portable video systems, and other presentation technology). Manages work order efficiency and quality. Oversees the maintaining of supplies under their area of supervision.
Provides leadership and guidance to improve the impact of lab performance and effectiveness for the College. Plans, coordinates, sets-up, and operates special events occurring in computer labs.
Advises the College regarding lab management trends and upgrades to lab hardware. Investigates new and emerging software development solutions. Leads the instructional support of cloud solutions and innovation. Works with faculty to identify needs and makes recommendations on solutions to computing requirements.
Usual Physical Requirements:
The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks. Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls. Employee converses verbally with others in person and by telephone. Vision demands include close, detailed vision when focusing on computer screen. Employee pushes large carts, lifts equipment from shelves, and carries equipment from building to building by hand weighing up to 50 pounds. Employee regularly uses close vision at 20 inches or less when working on equipment, reading complex parts and instruction, and seeing proper color for video/RGB presentations.
Typical office environment. Regular exposure to moderate noise typical to business offices. Working environment has occasional exposure to dirt, dust and outdoor weather conditions.
Knowledge, Skills and Abilities:
Knowledge of: Standard supervisory principles and practices; Multiple OS environments; supporting and deploying OS solutions to computer lab environments across a Higher Education environment.
Skill in: managing people and systems in a high volume computing environment; excellent verbal and oral communication; current computing technology administration; organization and planning; analysis; lab coordination.
Ability to: analyze and troubleshoot routine computer problems and draw valid conclusion; perform light manual labor for extended periods of time; work independently; work across academic content areas, technologies, software, and tools; maintain effectiveness when experiencing major changes in personal work tasks, schedule or work environment; adjust positively to work within new work structures, processes, requirements or cultures; develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; maintain confidential and sensitive information; use good judgement; perform complex tasks and prioritize multiple projects; investigate and analyze information and draw conclusions; effectively communicate information in oral, written, and graphic form; excellent listening skills and participant in collaborative work; develop and maintain effective working relationships with colleagues and stakeholders across the College; effectively work with persons of varying cultures and diversity; problem solve effectively.
Knowledge of: management principles and practices [basic level]. Skill in: verbal and written communications. Ability to: apply management principles to practical situations within a single department or functional area; maintain confidential and sensitive information; develop and maintain effective working relationships with coworkers, supervisors, students, general public, and other job contacts; work with and effectively manage persons of varying cultures and diversity.
Bachelor's Degree in Information Technology, Computer Science or a closely related field and/or four (4) years of experience working in a lead system administration role. An appropriate combination of education, training, coursework and experience may qualify a candidate. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Internal Number: req2663_1566477934
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.