Reporting to the Associate Dean for Admissions and Student Experience for the Carey Business School, the Executive Director for Student Services is an experienced student affairs professional who oversees the operations and overall strategic direction of multiple units within Carey’s Office of Education including Academic Success, English Language Program, Disability Support Services, Financial Aid, School Policy compliance, Academic Ethics Policy, Student Conduct Code, Federal/State/Local law compliance, case and risk management, and all student services and resources. The Executive Director is responsible for implementing the school’s vision for the staff who work directly with students and for the strategic leadership of the school’s student services function, as well as overseeing the budget, and daily functions of the office. Responsible for recruiting, hiring, training and developing Student Services Office staff.
The Executive Director of Student Services will exercise strategic, operational, and tactical oversight or direct responsibility for all initiatives to ensure a holistic and well-integrated student affairs approach in the following more specific areas of student success and support services: Disability Support Services and compliance with Section 504 of the Rehabilitation Act and Americans with Disabilities Act, academic support services, the English language program, summer intensive program for international students, financial aid administration and compliance, student right to know, student health benefit plan, housing and transportation resources, student communications, student education and training, resolution of related grievances or complaints, academic ethics policy, student conduct code, case management, conflict resolution, Title IX and Title IV oversight, and, in consultation, evaluation and referral of students to the network of support services in the Hopkins community and externally. In addition, they will serve as a resource to staff and faculty, as well as, proactively engage and educate stakeholders about policies, processes, student needs, compliance, and, establish committees/work groups to research, create, implement and evaluate new initiatives to improve the overall student academic success and experience. The Executive Director helps implement a coherent, integrated and holistic strategic plan in support of student academic, social, personal, and professional success. They will oversee the services that support the student experience at Carey and collaboratively work with university-wide stakeholders to represent Carey students and advise on student needs.
The Executive Director of Student Services will recruit, supervise, and professionally support a diverse staff. They will directly supervise the directors of multiple functional areas within Student Services, and will be expected to provide support and guidance regarding performance management, succession planning, teamwork, and operational matters in support of accomplishing the strategic direction of the school. They will collaborate with other internal departments and lead her/his own projects in the design, implementation, coordination, assessment and improvement of programs, initiatives, and interventions to continuously enhance academic student services and overall student success.
The Executive Director of Student Services will liaise and collaborate with critical stakeholders at Carey (staff and faculty), university student affairs and/or the external community. They will represent Carey’s interests and be a student advocate by serving on internal and university-wide committees, work groups, and advisory boards. They must show thoughtful and informed leadership on issues facing practitioners in contemporary higher education; balance between being a student advocate and support for community and expectations; and, strategies for promoting health and well-being through engagement and education.
Specific Duties & Responsibilities:
Leadership and Management of Functional Areas
Provide strategic support to the Associate Dean and other members of the school leadership team and other departments in the areas of student engagement, compliance, and, student academic, social, personal, and, professional success
Oversee multiple functional areas within Student Services
Guide and direct leadership practices to foster a positive, inclusive, high performing environment that is compliant and mindful of regulatory policies and best practices
Recruit, train, supervise, evaluate, manage, coach and lead staff, using sound management and supervisory practices.
Develop and manage data collection across the office and produce annual functional unit reports. Analyze data, identify trends and develop reports
Create and/or manage policies, procedures, and regulations focused on student usage of services and resources
Develop and manage the department’s budget
Strategic Initiatives and Projects
Works on school and university-wide or office initiatives, including participating in university committees, contributing to the creation of Student Services publications, education, communications, taking a leadership role in the planning and implementation of Student Services collaborative program planning, and sharing the responsibility for the development of policies regarding student matters as a member of the Associate Dean’s staff and university-wide committees.
Partner with all departments to develop shared strategies and consistency in the approach in supporting students.
Collaborate with IT to increase use and efficiency of technology in fostering student success.
Collaborate with the Office of Institutional Data and Research to manage and administer the student experience and other surveys, and use data analytics to identify student needs.
Collaborate with the Office of Faculty and Research to create and hold sessions for faculty and participate in new faculty orientation.
Oversee office participation in cross-functional projects, to ensure project participation drives the achievement of goals.
Provide advocacy, project management and transparency about Student Services efforts school and university-wide, and coordinating efforts to ensure alignment with school and university strategy.
Serve as a liaison to internal and external offices and leadership.
Attends and present at professional conferences (NASPA, NAFSA, etc.). Use best practices and customize programs and other initiatives to support overall student success and retention.
Responsible for oversight of compliance with the following laws, policies, processes and the delivery of educational trainings for students, staff and/or faculty: Title IX, Title IV, Student Right to Know, Gainful Employment, Academic Ethics Policy, Student Conduct Code, and behavior issues.
Administration of the Academic Ethics Policy and Student Conduct Code policies. In collaboration with university Vice Provost of Student Affairs Office, revise and/or create policy, resolve issues, execute policy and communicate results.
Responsible to maintain current knowledge of changes to different policy, informing school leadership, and taking actions to implement changes.
Serves as the Student Services POC for the school’s risk and crisis management plan and accordingly manage student communications and administration of continuity plans.
Assesses the needs and creates targeted programming around policies to educate all stakeholders.
Minimum Qualifications (Mandatory):
Master’s degree in higher education administration, education, student affairs, business or related field is required.
Minimum of seven years progressive experience in student services/affairs or directly related experience required.
Minimum 3-5yrs experience managing and developing high performing teams strongly preferred
10+ years of experience in higher education with increasing responsibilities in leadership, management, independent decision-making
Special Knowledge, Skills, and Abilities:
Knowledge and skill in student affairs administration
General knowledge of effective marketing
Strong verbal communication skills, including solid public speaking
Strong written communication skills, including ability to draft original correspondence, reports, and procedures
Knowledge of laws and regulations concerning student affairs and disability services areas
Ability to resolve disputes and complaints through mediation
Knowledge of budget development and management
Strong supervisory skills
Strong interpersonal skills
Ability to work effectively with a diverse student population
Sound technical skills including ability to work with data bases, conduct internet research and work with Microsoft Office Suite products
Classified Title: Sr. Director Student Services Working Title: Executive Director Student Services Role/Level/Range: L/04/LD Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: Monday - Friday 8:30am-5pm plus evenings and weekends as needed to accommodate student programming Exempt Status: Exempt Location: 46-MD:JH at Harbor East Department name: 60000051-Student Services Personnel area: Carey Business School
The successful candidate(s) for this position will be subject to a pre-employment background check.
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