As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine.The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.Harborview's 5EH Medical Surgical Unit has an outstanding opportunity for a PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2 (Full-Time, Evening Shifts). The PSS works within the Harborview 5EH Medical Surgical unit to coordinate the daily patient flow and provide patient support services. PSS duties include:*Triage multi-line phones for the medical surgical unit *Write up phone encounters *Send patient letters *Process billing fee sheets *Sort incoming faxed documents and mail *Maintain a par-stock of office supplies *Facilitate patient admissions, transfers, and discharges *Assemble patient chart for admission, transfer, or discharge *Maintain medical records in a usable format; collate departmental records; add new forms to records; and flag/alert healthcare team members to missing forms, consent signatures, and other requirements *Obtain from and return records to Patient Data Services *Process requisitions for patient procedures, tests, or exams *Communicate other departments' readiness for patient procedures, tests, or exams, and facilitate appropriate transportation and paperwork *Coordinate transportation to and from other facilities for special procedures, tests, or exams *Facilitate prompt and smooth discharge of the patient by sending prescriptions to pharmacy, arranging follow-up appointments, putting together the medical record information for the receiving facility, and communicating all of this to the assigned nurse and charge nurse *Access computer systems in order to obtain patient data and to perform clerical functions *Recognize priority information and duties, respond appropriately, and maintain patient safety and smooth unit operations *Accurately schedule clinic appointments *Demonstrate proficiency in the use of communication devices on the unit; direct calls to appropriate staff in a timely manner *Receive, record, and distribute accurate patient information and diagnostic results to appropriate staff *Maintain awareness of others and greet patients, family, visitors, and staff in manner that conveys a positive reception *Effectively command medical terminology and pharmacology *Complete annual review requirements (fire/safety, infection control, and other as appropriate) *Accurately process lab specimens *Participate in the development/testing/implementation of new organizational systems for the unit or department *Identified by others as exceptional in coordination/prioritization, delegation and multi-task orientation; performance reflects extra care and attention *Follow up on projects, orders, and/or requisitions to ensure completion *Act as a resource for staff *Acknowledged by other staff to be a role model in courteous communication (in-person, telephone, etc.) with healthcare team members, visitors, patients, and families.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.