Under the supervision of the Administrative Office Supervisor, the Lead Patient Service Representative (Lead PSR) will share the responsibility of assisting in supervising, coordinating, and managing key functions in the day to day operations of the Cancer Center.
Duties may include, but are not limited to:
Coordinating staffing coverage, ensuring regulatory requirements are met, oversight of customer service delivery to include scheduling/follow-up calls/obtaining authorization/phone call data collection, monitoring, and implementation of process, assisting in quality improvement projects, and provide computer technical support as needed.
This position requires a proven ability of independent decision-making and clinical/surgical understanding and experience in the Patient Service Role. The Lead PSR will need to identify, prevent and/or resolve daily operational problems relating to personnel, policies and procedures, office equipment and supplies, and maintain continuous communication with the Executive Director and Office Supervisor. This individual will also serve as the contact or resource person on department information and materials requested by other departments, patients, patient families, and customers.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research... and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.