Indiana University East, a regional campus of Indiana University, offers residents of eastern Indiana, western Ohio, and beyond a broad range of bachelor’s degrees and selected master’s degrees and certificates through its traditional main campus in Richmond, off-campus sites, and online program options. IU East values a diversity of backgrounds, experiences, and intellectual perspectives among its faculty, staff, and students and in its contributions to the cultural and economic development of the communities it serves. Learn more about IU East.
Indiana University East is accepting applications for the Academic Advisor position within the School of Humanities and Social Sciences. Working under the direction of the Campus Advising Director, the Academic Advisor is an integral component of the advising staff in the School of Humanities and Social Sciences (HSS). The advisor is responsible for providing academic advising to students enrolled in distance education and campus-based degree programs in HSS, as well as exploratory students. This includes assisting with registration, providing guidance in course selection, and facilitating the students’ understanding of degree requirements and university policy. In accordance with FERPA, the advisor must also maintain accurate and complete records of students’ progress toward degree completion. The advisor provides students with a high level of service through meetings, telephone calls, email, and internet conferencing. In order to perform the duties of this position, the advisor must possess strong communication skills, be able to adapt to the demands of a diverse student population, and pay careful attention to detail. Generally, the advisor is expected to be on campus during normal business hours (8:00 a.m. – 5:00 p.m., Monday – Friday) with occasional attendance needs for evening or weekend functions.
Characteristic Duties and Responsibilities include:
Advise online and campus-based students in HSS and the Bachelor of General Studies degree programs, as well as exploratory students; assist students with registration; provide guidance in course selection; provide the highest level of service via telephone, email, and internet conferencing.
Facilitate student academic success through appropriate suggestions regarding study habits and career information resources; provide referral to appropriate personnel and academic services on campus and provide explanation regarding the processing of procedural policies.
Monitor and evaluate student academic progress. Serve as liaison with instructors to resolve problems and initiate corrective action to include referral to tutoring services, drop/add, restructuring study habits and/or recommendations regarding resources and priorities.
Maintain written and electronic student files and records, test scores and related academic advising information; maintain confidentiality and follow FERPA requirements.
Collaborate with the Office of Financial Aid, Office of Student Success, the Center for Faculty Development, the Office of Student Records, and the Office of Admissions to ensure efficient transitions for distance and campus-based students.
Attend staff meetings, serve on committees and represent the institution at local, state, and professional organizations; work as a member of the advising team to ensure student inquiries are followed up on in a timely manner; refer students to appropriate departmental or school personnel for further information on specific programs, courses or services. Assist with special projects and other duties as assigned.
Coordinate and collaborate with professional advisors and academic departments on advising issues; keep up-to-date on changes to general education as well as changes to degree programs; amend advising sheets and web documents as needed.
A Master’s degree in higher education, student personnel or other related field is required along with two (2) years’ experience in academic advising, admissions, career counseling or a related higher education area. A combination of graduate assistant and professional experience is acceptable. Experience working with at-risk students preferred.
Knowledge of subject matter within the school as well as knowledge of student development theory and the infrastructure and values of higher education is required. Ability to apply student development theory to contemporary advising practices is essential.
Strong interpersonal skills with the demonstrated ability to establish and develop productive and collegial relationships, collaboration and the ability to communicate with on campus constituencies (e.g. staff, faculty, students, and managers) and building effective teams is needed. Ability to communicate clearly and effectively both in writing and verbally with demonstrated effective public speaking skills required.
Skilled in project management, including organization, prioritization and time management. Technical proficiency in electronic document management systems, student information systems, (e.g. PeopleSoft and MS Office Suite), along with skill in application of social media tools for recruitment/advising required. Ability and willingness to learn aspects of educational technology, including distance learning.
Ability to plan, coordinate, prioritize, and effectively execute multiple initiatives, programs, and events while meeting established deadlines is needed together with the ability to analyze problem situations, identify feasible solutions, and present recommendations in a concise, logical and systematic matter.
Ability to work with confidential and sensitive information and records, along with the ability to commit to the highest ethical standards while collecting, compiling, analyzing, and evaluating information and to make verbal or written presentations based on this information is necessary.
Demonstrated experience, and/or willingness, in working effectively in a culturally diverse workplace and/or serving clientele from a variety of racial and cultural backgrounds are required. Ability to work successfully with first-generation and low income students as well as students with disabilities.
Ability to be flexible and adaptable while being effective in a fast-paced office setting. Ability to participate in evening and weekend commitments as necessary.
Salary Plan: PAE
Salary Grade: 3SA
Campus: East - Richmond
Department: HUMANITIES & SOCIAL SCIENCE (EA-HSS-IUEAA)
Internal Number: 77455
About Indiana University
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.