The Physician Practice Coordinator for Orthopedics supports the physician and clinical staff in the delivery of health care by performing a variety of administrative related tasks to maintain a smooth and efficient front office workflow. This position also serves a key role in coordinating the patient experience within the practice through performing various administrative tasks that encompass patient communications, development of outreach programs, provision of health education information, coordination of translation services, management and analysis of patient information data bases, and development and coordination of educational conferences. Responsible for day to day supervision of assigned physician practice.
Essential Duties and Responsibilities:
- Performs all functions related to verifying insurance, scheduling of patients pre & post operative appointments including obtaining health clearances, scheduling assists and anesthesia.
- Provides customer service actions such as scheduling first available appointments, handles all telephone interactions, triage calls by directing to appropriate individuals or departments, responds to patient questions and complaints, referring patient complaints appropriately to supervisor
- Manages physician practice in coordination with Clinic Administrator. Trouble shoot patient/physician issues and takes appropriate action for resolution
- Handles physician correspondence, med-legals, expense reports, calendar and other transcription needs
- Completes credentialing at all physician facilities, ensures CVs are updated and medical staff privileges are current (CA license & DEA)
- Ensures that all documentation is current and in appropriate charts at time of visit
- Monitors work flow, assists in work assignments, recommends areas for improvement, interfaces/liaisons with other departments, assists in meeting/auditing
- Coordinates MD mentoring opportunities with fellows, students, etc.
- Works closely with Surgical Fellow for coordination of practice flow
- Works with the billing and HIS departments to provie information for requested chart audits
- Ensures that appropriate surgical reports, pathology reports and daily clinic charges are sent to the billing department without delay for optimal reimbursement
- Works closely with billing department to facilitate financial arrangements for individual patients
- Coordinates and facilitates with hospitals/ambulatory surgery centers, cash arrangements for non-insured patients
- Ensure that all pre-operative studies are scheduled and completed prior to surgery
- Obtains authorizations for surgeries and outside ancillary studies to be performed
- Acts as the primary point of contact for patient and family members
- Acts as a liaison between physician and patients in communicating surgery concerns
- Provides surgical scheduling information, resource coordination, and support to patients before, during and after surgery procedure(s)
- Provides health education materials including forms, videos, articles to inform target population of health topics as directed by physician
- Develops with the physician, materials for patients pre- and post- surgery and correspondences in between
- Manages large database with patient information and perform data analysis to improve customer service and statistical data
- Communicates findings to practitioners, medical group administration, and other stakeholders
- Handles administrative functions, including letters, telephone, disability forms, DMV forms and Request for Authorization for surgery scheduling
- Builds relationships and collaborates with key stakeholders for the purpose of community outreach, both locally, nationally and internationally
- Provides support to physician with outside services, including, profession/collegiate teams, teaching and speaking engagements, etc.
- Medical transcription
- Maintain physician referral data base, manages VIPs and patients with special needs
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research... and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.